Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SOPHIE JEFFERSON

Brisbane,Australia

Summary

I’m a driven and reliable person. I honed my customer services and resort full thinking skills from my years of experience in customer service focused roles. Im able to thriving in fast-paced environments, Demonstrate resilience by efficiently managing multiple tasks, ensuring cleanliness, maintaining high service standards always and high quality customer service . I am Eager to apply my multitasking abilities and commitment to excellence in a new role, bringing my skills and experience and can do attitude .Im really eager to learn new things and i want to broaden my skill set.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

Hungry Jack's
07.2024 - Current
  • My roles at Hungry Jack's Boondall consist of serving customers at the cashier and through the drive-thru, making sure our shop is clean, and areas like the toilets, front cashier, and seating areas are presentable, restocking, and refilling products throughout the day to ensure fast service when busy.
  • Packed fast food products in approved containers, cups, and bags for delivery.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.

Retail Worker

Hot Bargain
07.2021 - 01.2024
  • I worked at Hot Bargain after school and on weekends. My roles at Hot Bargain were counting inventory, restocking shelves and merchandise, serving customers at the cashier, and keeping the shop clean and presentable. most nights I worked close and would have the responsibility of shutting the store.
  • Help customers load purchased equipment when necessary.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Crew Member

Hungry Jack's
01.2021 - 03.2021
  • My job consisted of mainly serving customers, wiping down tables and cleaning equipment. Sweeping, refilled and organised stock/supplies round the store, while taking drive thru orders on the headsets.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action.

Education

Some College (No Degree) - Year 10 Certificate

Mountain Creek State High School
Sunshine Coast, QLD

Skills

  • Reliability and punctuality
  • Time management
  • Multitasking and organization
  • Resilience and persistence
  • Cash handling
  • Customer service
  • Fast-paced environment
  • Teamwork and collaboration

Certification

white card- Queensland construction induction - 09/04/2025

Timeline

Crew Member

Hungry Jack's
07.2024 - Current

Retail Worker

Hot Bargain
07.2021 - 01.2024

Crew Member

Hungry Jack's
01.2021 - 03.2021

Some College (No Degree) - Year 10 Certificate

Mountain Creek State High School

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SOPHIE JEFFERSON