Sophie Johnston

• Support adult students in enhancing reading, writing, computer, and math skills, boosting confidence
• Facilitate pathways to social participation, employment, further study, and training
• Empower students to achieve measurable improvements in education and employment skills
• Collaborate with students to develop essential skills for personal and professional growth
• Guide students in building foundational skills for greater opportunities in life
• Boosted student confidence and skills, aiding their progress toward employment
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with school administrators to align tutoring curriculum with district goals and standards.
• Enhanced student comprehension by incorporating technology tools and resources into tutoring sessions.
• Provided one-on-one tutoring sessions, helping students grasp difficult scientific concepts more easily.
• Conducted regular assessments of student progress, adjusting tutoring approaches accordingly to maximize learning outcomes.

• Delivered exceptional customer service, enhancing satisfaction and loyalty through proactive support
• Resolved customer inquiries and issues, providing tailored product recommendations to meet individual needs
• Collaborated with team members to achieve sales goals, contributing to a positive work environment
• Maintained clear and concise records, documenting customer feedback and internal communications
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.

• Collaborated with team members to achieve sales goals, fostering a cohesive work environment
• Communicated effectively with colleagues and management on customer feedback and inventory issues
• Boosted store revenue by implementing strategic upselling techniques
• Provided excellent customer service, addressing inquiries and resolving issues promptly
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Organized in-store promotions to increase awareness of new product lines.

Mission

To create a safe and supportive online community for domestic abuse survivors, where individuals can seek counselling, share their experiences, and find solidarity. We are dedicated to providing one-on-one counselling, emotional support, and effective coping strategies. Through active listening and empathy, we validate the experiences of survivors and offer practical advice and resources for safety planning, self-care, and additional support.

Skills

• Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
• Managed social media accounts, ensuring timely responses to comments and messages from the community.
• Enhanced brand awareness by creating engaging and shareable social media content.
• Managed content across multiple platforms for widest audience reach.
• Increased audience engagement through the development of tailored content for each platform.
• Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
• Increased follower count with strategic use of hashtags and collaboration with influencers.
• Led live social media events, increasing real-time engagement with brand's audience.

• Provide essential support to vulnerable individuals facing homelessness, domestic violence, and refugee challenges
• Implemented trauma-informed assistance, significantly improving client well-being and stability
• Developed personalized support plans, resulting in measurable improvements in client outcomes
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.