Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Sophie Jones

Sophie Jones

Townsville,QLD

Summary

Experienced hospitality worker focused on delivering high-quality guest experiences and maintaining safety standards. Skilled in first aid and emergency response, with a strong ability to address guest inquiries and conduct effective safety training. Detail-oriented and known for problem-solving skills, dedicated to ensuring guest safety and satisfaction. Proficient in safety compliance with hands-on experience in hospitality environments.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Hospitality Worker

The Ville Casino townsville
Townsville, QLD
02.2024 - Current
  • Delivered food and beverages to guests while adhering to safety standards.
  • Resolved guest inquiries and issues promptly, ensuring high-quality service.
  • Minimized risks by following strict sanitizing procedures throughout all areas.
  • Maintained well-stocked supplies and organized stations for efficient guest service.
  • Prepared entrees, side dishes, and desserts during peak dining periods.
  • Ensured customer satisfaction throughout dining experiences by providing attentive service.

Lifeguard

Lifesaving Australia
Townsville, QLD
01.2023 - Current
  • I am a lifeguard volunteer patrolling the strand and over at Magnetic Island.
  • Provided first aid and emergency response to patrons as needed.
  • Conducted regular safety drills and training sessions for team members.
  • Collaborated with colleagues to manage daily operational tasks efficiently.

Education

High School Diploma -

Southern Cross Catholic College
Townsville, QLD
11-2025

Skills

  • Lifeguarding certification with first aid and CPR
  • Certificate II in public safety (aquatic rescue)
  • Workplace communication skills
  • Work health and safety compliance
  • Advanced resuscitation techniques
  • Responsible service of alcohol (RSA)
  • WHS training
  • Manual handling expertise
  • Food safety and hygiene practices
  • Allergy awareness training

References

References available upon request.

Certification

Cert 3 in Health Services

Timeline

Hospitality Worker

The Ville Casino townsville
02.2024 - Current

Lifeguard

Lifesaving Australia
01.2023 - Current

High School Diploma -

Southern Cross Catholic College
Sophie Jones