Sophie Kemp
Farley,NSW
Summary
At Kurri Kurri Newsagency, I excelled in staff training and development, enhancing team performance and customer engagement. I consistently delivered results beyond expectations.
Developed exceptional customer service and organizational skills in fast-paced retail environment, looking to transition into new field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. Aims to leverage these transferrable skills to contribute effectively in new professional setting.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Kurri Kurri Newsagency
05.2023 - Current
- Resolved customer complaints in a friendly and professional manner.
- Provided excellent customer service by greeting and helping shoppers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
Skills
- Staff training and development
- Customer engagement
- Product knowledge expertise
- Budget planning and control
Timeline
Retail Assistant
Kurri Kurri Newsagency
05.2023 - Current
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