Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophie Kerr

Ipswich,QLD

Summary

I am an outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. I pride myself on being a hardworking professional committed to providing outstanding customer service and assistance. I am a highly dependable, ethical and reliable asset to your company who will work effectively with cross-functional teams to ensure operational and service excellence. I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Gaming/Receptionist Supervisor

The Lion
10.2021 - Current
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Hospitality Team Member

Prince Alfred Hotel
01.2019 - 08.2021
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Bachelor of Paramedicine - Paramedic

UniSQ
Ipswich, QLD
10.2027

Certificate Aged Care - Paramedicine

TAFE Queensland
Ipswich, QLD
10.2020

Skills

  • Greets clientele
  • Supervises the distribution of food and beverages
  • Assign staff to designated areas and oversee productivity
  • Ensure staff are following all workplace health and safety laws
  • Address and resolve conflict with staff and clients
  • Assist marketing with weekly promotions
  • Ensure policy and procedures are followed by staff and clients
  • Communicate with outside providers to access technical support
  • Completing cash transitions
  • Ordering stock form various suppliers

References

Benjamin Adams

Assistant Operations Manager

The Lion, Richlands

Phone:  0403 353 601

Email:  badms@thelion.net.au


Carlos Zurcher

Duty Manager

The Lion, Richlands

Phone:  0413 092 292

Email:  carloszurcher97@hotmail.com


Timeline

Gaming/Receptionist Supervisor

The Lion
10.2021 - Current

Hospitality Team Member

Prince Alfred Hotel
01.2019 - 08.2021

Bachelor of Paramedicine - Paramedic

UniSQ

Certificate Aged Care - Paramedicine

TAFE Queensland

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Sophie Kerr