Sophie Kiyohara-Smith
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Media Management & Administration
Rose Mafia Pty Ltd
04.2023 - Current
- Maintained strict adherence to NDA and copyright regulations, minimizing legal risks associated with the use of unauthorized material.
- Optimized storage capacity for digital assets through regular archiving and data compression techniques.
- Collaborated with cross-functional teams to ensure seamless integration of media assets into various projects and campaigns.
- Implemented a proactive approach towards troubleshooting subscription issues, proactively identifying potential problems before they impacted clientele operations.
Front of House for Salon
Reno's Hair Care
- As Front of Salon I required Excellent presentation, etiquette and phone manner.
- Resolved customer complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Strong communication skills for effective client communication with the ability to work well and remain calm under pressure.
- Assisted clientele with product sales. ensuring appropriate product selections, offering recommendations based on their personal requirements.
- Coordinated with Hairdressing staff to ensure timely appointments , minimizing wait times for clientele.
Hotel Staff - All Rounder
Kingsford Riverside Inn
01.2022 - 05.2022
- Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
- Performed administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.
- When required filled in for housekeeping staff. Full knowledge and adherence of Covid-19 hygiene regulations ( WHS ) guidance.
Cosmetics Sales Representative
Ito Yokado
04.2019 - 02.2020
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations in both Japanese and English.
- Participated in ongoing professional development opportunities to bolster expertise in cosmetic products, sales techniques, and customer service best practices.
- Handled customer transactions efficiently while ensuring accuracy in cash handling and EFT procedures.
Education
Associate of Arts - Visual And Digital Arts
International Film School Sydney
Sydney, NSW2014
High School Diploma -
Shohei Higashi-Nihon Kokusei Koutou Gakkou
Iwaki, JapanIronside Primary School
Saint Lucia, QLDSkills
- High Cleanliness and Hygene standards
- Adaptable mindset
- Professional Appearance
- Positive demeanour
- Upselling strategies
- Customer service expertise
- Bilingual - English and Japanese
References
Current Employer,
Chloe Armstrong - CEO and Managing Director of Rose Mafia Pty Ltd
Contact : +61468 589 972
Happily provide additional referee's as required.
Thank you
Timeline
Media Management & Administration
Rose Mafia Pty Ltd
04.2023 - Current
Hotel Staff - All Rounder
Kingsford Riverside Inn
01.2022 - 05.2022
Cosmetics Sales Representative
Ito Yokado
04.2019 - 02.2020
Front of House for Salon
Reno's Hair Care
Associate of Arts - Visual And Digital Arts
International Film School Sydney
High School Diploma -
Shohei Higashi-Nihon Kokusei Koutou Gakkou
Ironside Primary School
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