Sophie Knight
Fitzroy North,VIC
Summary
Dear Sir/Madam, My name is Sophie Knight, I am 21 years of age and I am currently studying a Bachelor of Primary Education at The Australian Catholic University. I am applying for the role of Administrative Officer within your organisation as I believe I would be an asset to your team. This is an area that I have copious of experience in, having spent 5 + years working in administrative/reception based jobs. I believe I have both the skills and the confidence to perform various roles needed within the position, including being able to:
- Communication surrounding emailing and responding to phone calls
- Responding to enquiries
- Appointment scheduling
- Maintaining client and staff confidentiality
- Collecting fees, using and processing EFTPOS payments as well as issuing receipts
Through previous roles, I have had copious exposure to these skills, therefore giving me the confidence and ability to perform these tasks. My peers tell me I am friendly, kind, motivated, patient, outgoing, honest and good at working in a team. I believe these skills would enable me to be a reliable and positive presence within the team, especially regarding supporting and responding to clientele within the workplace. Thank you for your consideration and taking the time to read this application.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaner/Receptionist Assistant
MURRAY VALLEY PET RESORT
06.2015 - 01.2020
- Cleaning boarding facilities, feeding and looking after medication for animals, as well as responding to customers bookings, phone calls and queries.
Receptionist
Supatramp
06.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Front End Receptionist
Bunnings Warehouse
08.2019 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- looked after register operations as well as customer enquiries, orders and purchases.
Receptionist/support officer
Iglu Melbourne City
11.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Prepared documentation and reports for office meetings, distribution and filing.
- Confirmed appointments, communicated with clients and updated client records.
Education
High School Diploma -
Victory Lutheran College
Wodonga, VIC10.2019
Bachelor of Primary Education -
Australian Catholic University
Melbourne, VIC11.2024
Skills
- Teamwork: Enjoys working in a team and with people of all kinds, taking pride in completing tasks as a group
- Reliable/Initiative: Will follow out instructions and provide self with work if without a present task
- Time Management: Always considers tasks that need to be completed and the time available
- Honest: Always genuine and asks questions if unsure
- Social skills: polite and shows appropriate language and communication towards others
Skills and attributes:
- Leader: Has had the opportunity to lead as Sport and College Captain and attained the knowledge and skills of a good leader
- Patient: Working as a volunteer for a youth group at my local church as well as working in customer service has allowed me to learn the skill of being both tolerant and accepting towards the broad spectrum of personalities in which I meet, care for and deal with every day
- Communication, hardworking, leadership, friendly, creativity, trustworthy
Other Attributes include:
Software Skills:
Microsoft Office Word/PowerPoint/Publisher/Excel/ Internet Explorer
Certification
o Working with Children’s check
o Police check
o First Aid Certificate
o Mental First Aid Certificate
o Food health and Safety Certificate
Volunteer/Community work
o Meals on Wheels - 2013; Delivering meals during school hours for elderly members of the community
o Soup day - 2016: Cooking and handing out soup to the homeless community in Albury/Wodonga, as well as selling soup and raising funds for St. Matthews Church in Albury
o Wodonga Dog Rescue: helping to walk dogs inside the rescue centre, provided foster care for animals, and wrap Christmas presents to raise money for rescue centre
o Church volunteer – handing out bulletins, welcoming people, collecting offering, serving tea and coffee and helping to clean up church weekly.
o SYG youth sports camp coordinator– 2019: on church’s core team to help organise group to attend camp, (sport coordinator of the team.)
o Youth group leader – 2020- This included leading a group of year 9 girls in their faith journeys. This also incorporates being a support person for those needing help, advice, navigating high school and guidance within personal life and issues.
o Camp Quality – 2021: I am currently acting as a companion volunteer, where I attend various camps/fun days looking after/supporting children affected by or living with a cancer diagnosis.
o Many rooms – 2021: I am currently serving within a homeless meal service for the first Saturday of each month. This includes cooking, preparing and serving food to those of the homeless community as well as talking to and providing support to those who attend.
Additional Information
- Primary Sports Captain - 2012
- Savers Corner Scholarship (A scholarship awarded to individuals and their volunteer services within the local community)- 2012
- Student Representative Council - 2013-2014
- State sport representative for Netball, Golf, Athletics and Tennis
- Endeavour Award - 2013, 2014, 2015,2016
- Citizenship Award (providing support and care to those within their school community) - 2015
- Tallangatta and District Football and Netball League under 15’s netball Best and Fairest - 2016
- Academic excellence award - 2016
- College Captain – 2018-2019
- Wodonga Lions Club Achievement & Endeavour Award - 2019
References/Referees
Mr. Joshua Ng.
General Manager
Iglu Melbourne City (Student Accommodation)
Work: (03) 9002 5600
Mobile:0401 715 816
jng@iglu.com.au
Ms Lidia Laven
Associate Nurse Unit Manager / Psychiatric services/ Clinical Nurse specialist / Opiate Substitution therapies
St. Vincent’s Hospital Melbourne Correctional Health | Port Phillip Prison, Laverton
Work: 03 92177210
Mobile: 0419 610 245
Mslidz3@gmail.com
Timeline
Receptionist/support officer
Iglu Melbourne City
11.2021 - 01.2023
Front End Receptionist
Bunnings Warehouse
08.2019 - 04.2022
Receptionist
Supatramp
06.2017 - 01.2019
Cleaner/Receptionist Assistant
MURRAY VALLEY PET RESORT
06.2015 - 01.2020
High School Diploma -
Victory Lutheran College
Bachelor of Primary Education -
Australian Catholic University
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