Sophie La'Brooy
Southport,QLD
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced medical practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Successful at handling payroll administration and patient relations for a 16-practitioner practice. Promotes business development and community profile by developing positive rapport with patients. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Practice Manager
Grace Private For Women
02.2018 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
Receptionist
Gold Coast Private Hospital
08.2014 - 02.2018
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new doctors and securing paperwork completion.
- Training new staff
Receptionist
Melbourne Sports Medicine Centre
09.2012 - 05.2014
- Greeted incoming patient s and doctors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Billing patients including using HICAPS
- Dept collection
- Training new staff on all processors and medical systems, Zedmed, Best Practice and Genie
Medical Receptionist / Day Surgery Administrator
Sydney Retina Clinic And Day Surgery
08.2010 - 08.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing. Including quotes for surgeries
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
Community Support Worker
NZ Care Group
08.2009 - 07.2010
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Planned and hosted on- and off-campus community service activities.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Personal care for clients - bathing grooming, mobility, toileting
- Transfer clients in vehicles
- Medication handling
Education
Certificate II - Community Support Services
Nelson Tafe
Nelson New Zealand2010
Certificate I - Beauty Services
Nelson Marlborough Institute of Technology
Nelson New Zealand 2003
Skills
- Electronic Health Records
- New Hire Training
- Establish Policies
- Patient Care Assessment
- Strategic Business Planning
- Payroll Administration
- Policy Development
- Managing Medical Practices
- Clinical Improvement Initiatives
- Electronic health records
- Supplies ordering
- Medical personnel recruitment
Timeline
Practice Manager
Grace Private For Women
02.2018 - Current
Receptionist
Gold Coast Private Hospital
08.2014 - 02.2018
Receptionist
Melbourne Sports Medicine Centre
09.2012 - 05.2014
Medical Receptionist / Day Surgery Administrator
Sydney Retina Clinic And Day Surgery
08.2010 - 08.2012
Community Support Worker
NZ Care Group
08.2009 - 07.2010
Certificate II - Community Support Services
Nelson Tafe
Certificate I - Beauty Services
Nelson Marlborough Institute of Technology
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