Sophie Laundy
Summary
Seeking an entry level position in mining, within a company with strong safety values and great career opportunities.
I am a hard working team player with a high level of fitness and attention to detail.
Experience introducing people to the health and fitness lifestyle has taught me great communication skills and the ability to help people train and lift safely.
Responsible, punctual, productive and professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Tods Cafe
02.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Assistant Manager
Anytime Fitness
04.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized gym environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and membership records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the gym.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Opened and closed location.
- Exercised proficiency using Microsoft Office.
Coach
F45 Training
03.2022 - 02.2024
- Established trust rapport among clientele through a genuine approach to client care that prioritized safety, comfort, goal achievement above all else.
- Provided exceptional customer service to both existing members and prospective clients during facility tours or inquiries about membership options.
- Improved overall gym safety by regularly inspecting equipment and addressing maintenance issues promptly.
- Elevated team morale by leading engaging warm-up routines before group workouts or competitive events.
- Reduced injury occurrences within the gym by enforcing proper exercise form during group classes.
- Boosted gym membership retention through consistently providing excellent coaching and support to clients.
Receptionist and Gym Instructor
Golds Gym
09.2021 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying and scanning documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.
- Utilized social media platforms effectively to promote upcoming classes or events while engaging with existing clientele.
Owner & Personal Trainer
PT With Soph
01.2022 - 08.2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
Climbing Experience Specialist
Forest Adventures South West
06.2019 - 01.2022
- Adapted guiding strategies according to individual client needs, promoting a more inclusive experience for all participants.
- Educated clients on climbing techniques, gear usage, and safety procedures in adherence to industry standards.
- Enhanced client safety by meticulously inspecting and maintaining all climbing equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Certificate IV - Fitness
South Metropolitan TAFE
Murdoch, WA11.2021
Certificate II - Business
Australian Institute of Education And Training
Busselton10.2020
Certificate II - Hospitality
South Regional TAFE
Bunbury, WA10.2020
Certificate II - Outdoor Recreation
South Regional TAFE
Busselton, WA10.2020
High School Diploma -
Cape Naturaliste College
Vasse, WA10.2020
Skills
- HR-A Licence
- First Aid Trained
- Workload Management
- Verbal and written communication
- Microsoft Office
- Business Administration
- Teamwork and Collaboration
- Customer Service
- Money Handling
- Data Entry
- Fast Learner
- Manual Handling
- RSA Licence
- Barista Certified
References
Brenda Bray, 0406 452 412, Owner/ Manager
F45 Training Rockingham
Matt Park, 0409 681 562, Manager/ Co-Worker
F45 Training Rockingham & Secret Harbour
Holly Stothard, 0405 137 064, Manager
Anytime Fitness Baldivis
Timeline
Restaurant Waiter
Tods Cafe
02.2024 - Current
Assistant Manager
Anytime Fitness
04.2023 - 02.2024
Coach
F45 Training
03.2022 - 02.2024
Owner & Personal Trainer
PT With Soph
01.2022 - 08.2022
Receptionist and Gym Instructor
Golds Gym
09.2021 - 05.2023
Climbing Experience Specialist
Forest Adventures South West
06.2019 - 01.2022
Certificate IV - Fitness
South Metropolitan TAFE
Certificate II - Business
Australian Institute of Education And Training
Certificate II - Hospitality
South Regional TAFE
Certificate II - Outdoor Recreation
South Regional TAFE
High School Diploma -
Cape Naturaliste College
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