Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Lee

Ellenbrook

Summary

Professional with strong background in administrative services, ensuring efficient operations and excellent client satisfaction. Skilled in problem-solving, communication, and resource management, consistently driving team collaboration and achieving objectives. Adaptable and reliable in dynamic environments, well-versed in administrative tasks, technical troubleshooting, and customer service.

Overview

9
9
years of professional experience

Work History

Administrator

Canning Automotive
03.2023 - 05.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Facilitated communication between customers and technicians to ensure a seamless service experience for all parties involved.
  • Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
  • Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.

Kitchen Supervisor

Sodexo Remote Sites
02.2020 - 05.2022
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Store Manager

Zambrero
02.2015 - 01.2020
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Education

High School Diploma -

Bullsbrook College
Bullsbrook, WA
10-2017

Skills

  • Data interpretation
  • Time management
  • Attention to detail
  • Resourceful and analytical
  • Verbal and written communication

Timeline

Administrator

Canning Automotive
03.2023 - 05.2024

Kitchen Supervisor

Sodexo Remote Sites
02.2020 - 05.2022

Store Manager

Zambrero
02.2015 - 01.2020

High School Diploma -

Bullsbrook College
Sophie Lee