Sophie-Lee Holl
Brisbane,QLD
Summary
I have had many years of experience across various industries, including food service, coffee making, bartending, and entertainment. I pride myself on my attention to detail and willingness to learn and perfect new skills, as well as delivering exceptional service and building lasting relationships with both colleagues and customers. I am looking for a casual or part-time position that can assist me in developing new skills and gaining further experience in another industry.
Overview
7
7
years of professional experience
Work History
Team Leader
Fox In A Box
09.2019 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Bartender
Cinebar
01.2023 - 08.2023
- Conducted regular inventory count to keep bar and drink supplies stocked
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
HoneyBees
02.2022 - 04.2022
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Crew Trainer
Mcdonalds
08.2017 - 09.2019
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement
- Taught new team members correct procedures for all areas of operations.
Education
Bachelor of Social Work - Social Work
Queensland University of Technology
Brisbane, QLD12.2027
High School Diploma -
Brisbane State High School
South Brisbane, QLD11.2020
Skills
- Teamwork and Collaboration
- Attention to Detail
- Complaint resolution
- Flexible Schedule
References
Connor La Frenais - 0436 036 633
Elle McConnell - 0476 376 324
Timeline
Bartender
Cinebar
01.2023 - 08.2023
Bartender
HoneyBees
02.2022 - 04.2022
Team Leader
Fox In A Box
09.2019 - Current
Crew Trainer
Mcdonalds
08.2017 - 09.2019
Bachelor of Social Work - Social Work
Queensland University of Technology
High School Diploma -
Brisbane State High School
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