Sophie Llinares
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
SecMedic
08.2023 - Current
- Ensure rosters are filled and staff are in roles.
- Conduct weekly employee feedback.
- Conduct fortnightly client feedback.
- Complete administrative tasks as required by the business.
- Ensure the security and medical division is logistically supported.
- Manage register for all security licences, permits and insurance.
- Complete logistical support tasks as required across security and medical.
- Prepare documents and tender assistance.
Operations Manager
Accuratus
02.2019 - 08.2023
- Leadership of operations team.
- Support the senior strategy lead and director.
- Lead, motivate, and support the operations team.
- Human resource management; recruitment and on-boarding of all employees, maintain employee records and on-going HR support.
- Liaising with current and engaging with potential clients.
- Account management and support; XERO.
- Accounts payable/receivable support; MYOB and XERO.
- Oversee budgeting, reporting, planning, and auditing.
- Coordinate employee schedules, training, and onboarding.
- Work with senior stakeholders and client management.
- Develop, implement, and review operational policies and procedures.
- Attention to detail to complete financial accounts and EOFY reporting.
- Increase efficiency of existing processes and procedures to enhance the company internal capacity.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every client.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Spearheaded projects by coordinating with our health team to support the director and client.
Digital Marketing Assistant
Thrive Every Day
01.2019 - 04.2020
- Collaborated with colleagues to develop marketing strategies for various brands and clients.
- Developed and implemented tailored service plans to the needs of clients.
- Proficient in Adobe Photoshop and InDesign.
- Responsible for strategy and execution of all outbound CRM communications.
- Designed sales and marketing collateral to communicate seasonal offers and promotions.
- Successfully increased engagement and following across all social media platforms.
- Created social media content with innovative brand messaging to support business services.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Implemented new strategies to improve click-through rates and conversion.
Waitress/Bartender
The Rosstown Hotel
10.2013 - 02.2020
- Assisted in the hiring process to help ensure talented bartenders join service team
- Training new members of the team in both customer service and hospitality skills
- Guarantee high level of service to all customers through shift
- Helped resolve guest problems by remaining positive, friendly and respectful
- Delivered outstanding customer service by serving food and drinks to guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Diploma of Human Resource Management - Human Resources Management
Australian Institute of Management
Melbourne, VIC09.2022
PMP Certification Training Course - Project Management
Invensis Learning
Melbourne, VIC06.2022
Bachelor of Fashion Business - Fashion Business
The Masters Institute of Creative Education
Melbourne, VIC01.2019
Graduated High School -
Kilbreda College
Melbourne, VIC11.2013
Skills
- Fast Learner
- Conflict Mediation
- Time Management
- Strong Communication and Interpersonal Skills
- High Attention to Detail
- Problem-Solving
- Financial Management
- Team Building
- Highly Organised
- Manage Day to Day Business Operations
- Highly Dependable
- Management of Employees
- Business Planning and Strategy
- Client Service Management
- Data Management
- Training and Development
- Project Planning and development
- Multidisciplinary Collaboration
- Business Development Support
- New Hire Training and Development
Timeline
Operations Manager
SecMedic
08.2023 - Current
Operations Manager
Accuratus
02.2019 - 08.2023
Digital Marketing Assistant
Thrive Every Day
01.2019 - 04.2020
Waitress/Bartender
The Rosstown Hotel
10.2013 - 02.2020
Diploma of Human Resource Management - Human Resources Management
Australian Institute of Management
PMP Certification Training Course - Project Management
Invensis Learning
Bachelor of Fashion Business - Fashion Business
The Masters Institute of Creative Education
Graduated High School -
Kilbreda College
Similar Profiles
Nate IveyNate Ivey
Operations Manager at Dehn, IncOperations Manager at Dehn, Inc
Dominic James PeggDominic James Pegg
Operations manager at Corr Plant LtdOperations manager at Corr Plant Ltd
Brandon EnmanBrandon Enman
Operations Manager at Creative Safety SolutionsOperations Manager at Creative Safety Solutions
Iesha JamesIesha James
Operations Manager at Sodexo / Henry J Carter Specialty HospitalOperations Manager at Sodexo / Henry J Carter Specialty Hospital
Christopher LeonChristopher Leon
Warehouse Worker at wirelessnextWarehouse Worker at wirelessnext