Sophie Llinares

• Coordinate the delivery of activities for the LIV’s professional education program and other networking, social and executive events.
• Liaise with internal and external stakeholders with respect to activity requirements including external venues, speakers, suppliers, sub-contractors, LIV members, and LIV staff.
• Prepare and track multiple income & expenses reports.
• Prepare and coordinate activity running sheets, speaker presentations, equipment, activity materials, gifts, name tags and guest lists as required.
• Operate digital equipment to broadcast selected activities via webinar.
• Complete evaluation forms and wrap reports for each event as required.
• Analysis data through advanced excel knowledge, ability to interpret scheme rules as they relate to the processing of compliance applications and communicate outcomes to specialists accurately and efficiently.
• Liaise with internal departments to cross reference information in application forms.
• Follow up via email and phone with specialists as required to maintain a high retention rate of member renewals by ensuring they remain compliant.
• Liaise with internal and external stakeholders with respect to activity requirements including external venues, speakers, suppliers, subcontractors, LIV members, and LIV staff.
• Prepare and track multiple income & expenses reports, evaluation forms and wrap reports for each event as required.

• Ensure rosters are filled and staff are in roles.

• Conduct weekly employee feedback.

• Conduct fortnightly client feedback.

• Complete administrative tasks as required by the business.

• Ensure the security and medical division is logistically supported.

• Manage register for all security licences, permits and insurance.

• Complete logistical support tasks as required across security and medical.

• Prepare documents and tender assistance.

• Effectively assisted management with daily operational duties.
• Support the senior strategy lead.
• Human resources contracting, performance management.
• Liaising with current and potential clients.
• Building and strengthening external stakeholder relationships.
• Account management and support.
• Accounts payable/receivable.
• Attention to detail to complete financial accounts and reporting.
• Maintained accurate records of all operational activities.
• Developed training materials for new employees related to client management processes and procedures.
• Advised staff on best practices related to client management techniques.
• Provided direction and guidance to account managers regarding client management activities.

• Collaborated with colleagues to develop marketing strategies for various brands and clients.
• Developed and implemented tailored service plans to the needs of particular clients.
• Intermediate Adobe Photoshop and Indesign skills.
• Responsible for strategy and execution of all outbound CRM communications.
• Designed sales and marketing collateral to communicate seasonal offers and promotions.
• Increased social media engagement and following immensely.
• Digital copywriting.

• Assisted in the hiring process to help ensure talented bartenders join service team.
• Training new members of the team in both customer service and hospitality skills.
• Guarantee high level of service to all customers throughout shift.
• Helped resolve guest problems by remaining positive, friendly and respectful.
• Delivered outstanding customer service by serving food and drinks to guests.