Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sophie Lovett

Dublin,

Summary

I am a Senior Business Analyst with experience across multiple sectors including Power & Utilities, Financial Services and Pharmaceutical Industries. I have an excellent stakeholder management and customer focused skill set including facilitating workshops, gathering requirements, driving consensus on design and delivering transformational change and business growth. I have worked across multiple projects where I have built strong relationship building, problem solving and analytical skills. I've a growing involvement in business growth activities such as recruitment, digital marketing and tender opportunities. I'm interested in opportunities to build strong relationships and deliver transformative business change and growth.

Overview

7
7
years of professional experience

Work History

Senior Consultant

Ernst & Young
08.2023 - Current
  • Lead BA for migrating client's legacy systems to new platforms to improve their management of key risks, compliance, and assurance
  • Coordinated project timelines, facilitated workshops with senior stakeholders to gather business requirements, and acted as liaison between solution architects, IT teams and vendors
  • Conducted gap analysis, defined detailed requirement traceability matrices, and mapped processes to support the business case
  • Managed data migration and identified opportunities for standardization
  • Coordinated testing activities, developed test plans and cases, and validated outputs
  • Conducted change impact assessments and risk management, maintaining a project risk log and performing root cause analysis
  • Built and maintained stakeholder relationships, developed a stakeholder matrix, communications plan, and project plan
  • Contributed to enhacing the team marketing strategy and supported the delivery of multiple successful tender responses through promotion of team performance management & talent offerings
  • Played a key role in recruiting top talent to meet team growth targets for FY24

Business Analyst

Permanent TSB
11.2021 - 08.2023
  • Led and nurtured strategic stakeholder relationships to align business goals and drive operational efficiency
  • Conducted comprehensive process analysis, developed business requirements, and implemented process changes to optimize operations
  • Delivered critical business documentation, including process maps, process definitions, and QA testing plans, ensuring smooth project execution
  • Provided expertise in RPA solutions delivery, ensuring seamless integration from a business requirements standpoint
  • Proactively managed risk analysis, compliance tasks, and the creation of risk logs to mitigate potential issues
  • Led a working group for the bank's social media platform, enhancing digital engagement
  • Successfully led a LEAN Green Belt project, achieving significant time savings and quality improvements
  • Supported LEAN Yellow Belt training delivery, fostering continuous improvement across teams
  • Drove the successful implementation of automated solutions, reducing FTE requirements, improving business operations, and minimizing errors in an over-resourced operations team
  • Coordinated monthly department and Executive Committee governance meetings to ensure effective decision-making

Consultant

Grant Thornton
11.2020 - 11.2021
  • Collaboration with top management on consultancy based projects to deliver technical advice and achieve clear objectives within specified timelines
  • Key communicator across teams and with clients to organise and ensure efficiency throughout engagements
  • Researching and analysing client and market information to deliver comprehensive and detailed client documents such as strategic step plans, advice memos and proposals

Performance Excellence Intern

Mallinckrodt Pharmaceuticals
06.2018 - 08.2018
  • Innovated and redesigned the presentation of team data on SharePoint to improve operational efficiency and cross functional coordination
  • Communicated with and presented to the team to define clear project strategies
  • Performance of Lean Management functions to enable process improvement
  • Coordination and organisation of various administrative tasks

Education

BCS Requirements Engineering -

Knowledge Academy
01-2024

BCS Business Analysis -

Knowledge Academy
01-2024

PRINCE2 Certification -

People Cert
01-2024

Digital Marketing Certificate -

Dunboyne College of Further Education
01-2023

LEAN Green Belt -

University of Limerick
01-2022

Agile Methodology -

Skills Ignite
01-2022

BESS - Business, Economics & Social Studies

Trinity College Dublin
01-2020

Skills

  • Business Analysis (Waterfall/Agile)
  • Stakeholder Management
  • Project Management (PRINCE2)
  • Requirements Engineering
  • Workshop Facilitation
  • Process/Solution Design & Delivery
  • QA & Test Coordination
  • Business Readiness & Change Activities
  • Risk Analysis
  • Mentorship / Training

Accomplishments

  • I completed a Half Marathon in 2024
  • Volunteering: I have volunteered with the charities ALONE, Simon Community and YMCA Youth Centre

Timeline

Senior Consultant

Ernst & Young
08.2023 - Current

Business Analyst

Permanent TSB
11.2021 - 08.2023

Consultant

Grant Thornton
11.2020 - 11.2021

Performance Excellence Intern

Mallinckrodt Pharmaceuticals
06.2018 - 08.2018

BCS Requirements Engineering -

Knowledge Academy

BCS Business Analysis -

Knowledge Academy

PRINCE2 Certification -

People Cert

Digital Marketing Certificate -

Dunboyne College of Further Education

LEAN Green Belt -

University of Limerick

Agile Methodology -

Skills Ignite

BESS - Business, Economics & Social Studies

Trinity College Dublin

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