Sophie Lowenadler
Perth,WA
Summary
Proactive University graduate with a Bachelor of Commerce, majoring in a double degree of Management and Business Law with 10+ years of work experience. Aiming to leverage academic experience and a proven knowledge of customer communications, needs assessment, and satisfaction to successfully help your company achieve its goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Hans Brinker Hostel
01.2023 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Nanny
Dutch Family
01.2023 - 12.2023
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Receptionist
Hans Brinker Hostel
01.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Florist
Boatshed Market
05.2020 - 06.2022
- Confer with customers regarding price and type of arrangement desired and the date, time, and place of delivery
- Plan arrangement according to customer's requirements
- Water plants, and cut, condition, and clean flowers and foliage for storage
- Select flora and foliage for arrangements, working with numerous combinations to synthesise and develop new creations
- Wrap and price completed arrangements
- Perform general cleaning duties in the store to ensure the shop is clean and tidy.
Store Superviser
Boatshed Market
01.2021 - 01.2022
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees whilst performing services for customers
- Assign employees to specific duties
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organising shelves and displays.
Cashier
Boatshed Market
10.2014 - 05.2020
- Greet customers entering establishments and assist customers by providing information and resolving their complaints
- Issue receipts, refunds, credits, or change due to customers
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Stock shelves, and mark prices on shelves and items
- Calculate total payments received during a time period, and reconcile this with total sales
- Supervise others and provide on-the-job training.
Bartender
Coast
01.2020 - 01.2020
- Worked efficiently in a fast-paced environment, requiring organisational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables.
Netball Coach
Perth Netball Association
01.2014 - 01.2017
- Plan, organize, and conduct practice sessions
- Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.
Education
John XXIII College
Perth, WABachelor of Commerce - Business Law And Management
The University of Western Australia
Perth, WA11.2021
Skills
- Complex Problem-Solving
- Clear and Effective Communication
- Sales Expertise
- Highly Reliable
- Service-Oriented Mindset
- Team Training and Development
- Administrative Support
- Child Supervision
- First Aid
- Strategic Planning
- Workforce Management
- Hospitality Service Expertise
- New Hire Training
Certification
Responsible Service of Alcohol
Affiliations
- Travel
- Photography
- Languages
- Marketing
- Social Media
- Creativity and Design
References
References available upon request.
volunteer experience
Netball, UWA Social Sport, Perth, WA, 01/2019 - 07/2019:
- Working effectively in team environments.
Babysitting/Childcare, Perth, WA:
- Establishing lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taking children to and from school and attending after school activities.
- Caring for children for up to 8 hours a day, cooking, cleaning and attending to homework help.
Timeline
Bartender
Hans Brinker Hostel
01.2023 - 01.2024
Nanny
Dutch Family
01.2023 - 12.2023
Receptionist
Hans Brinker Hostel
01.2023 - 12.2023
Store Superviser
Boatshed Market
01.2021 - 01.2022
Florist
Boatshed Market
05.2020 - 06.2022
Bartender
Coast
01.2020 - 01.2020
Cashier
Boatshed Market
10.2014 - 05.2020
Netball Coach
Perth Netball Association
01.2014 - 01.2017
John XXIII College
Bachelor of Commerce - Business Law And Management
The University of Western Australia
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