Sophie Mackay

• Coordinating patient admissions, discharges, and transfers to ensure seamless operational flow.
• Managing medical records and maintaining data integrity within electronic health systems.
• Assisting healthcare professionals with scheduling appointments and managing patient inquiries.
• Implemented filing systems that improved access to patient information and enhanced workflow efficiency.

• Coordinated office communications to enhance workflow and ensure timely information delivery.
• Managed scheduling for meetings and appointments, optimising executive time management.
• Developed training materials for new staff, fostering a collaborative work environment.

I started with Peninsula Health at the COVID-19 Testings Sights, doing administration for people wanting to be tested or booking people in for their vaccinations at the hospital. I was then moved to the Frankston Community Vaccination Hub in July 2021 where i was 'Super User' of our online systems and I was a Team Leader for our administration team. In February 2022 I moved to the Emergency Department at Frankston Hospital as a Ward Clerk.

- Customer Service - Money Handling - Barista - Cafe Duties - Conflict Resolution - Night Shifts

- Kitchen Hand - Weekend Work

- General Warehousing Duties - Picking/Packing Orders - Delivery Driving - Loading/Unloading - Full Time Hours

- Prepartion/ Making of juices - POS Systems/ Eftpos Machines - Money Handling - General Cleaning - Closing the store

- Front of house - Conflict Resolution - Money Handling

- Opening/Closing the Store - Food Prep/ Hot Food Shifts

- POS System/Eftpos Machines - Meeting KPI's and targets