Sophie Madden

• Worked within a multidisciplinary team in facilitating treatment programs for offenders.
• Completed training relevant to the role and working with offenders.
• Experience working with IOMS.
• Wrote case notes and exit reports for offenders.

Completed a secondment in a PO3 position within the programs team. This helped me build confidence towards stepping into a leadership role. I gained more experience in mentoring other staff and guiding staff meetings and discussions.

• Performed routine clerical tasks by scanning, filing and copying documents.
• Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
• Used Xero and Gateway to manage accounts payable and accounts receivable.
• Prepared transportation arrangements, itineraries and expense reports.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.

• Maintained clean, organized kitchen to maximize efficiency and food safety.
• Stored, labeled and replenished supplies in compliance with food safety regulations.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.