Sophie Martell
Caloundra ,QLD
Summary
Motivational leader and organisational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Cotton tree/kings beach bar
Caloundra, QLD
01.2023 - Current
- Maintain a roster to keep all employees satisfied while watching keeping wage costs low
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Provided menu recommendations upon request from customers.
- Create and serve cocktails in a timely matter
- Creation of cocktails for menu items
Child Educator
Volunteer HQ
Asia, Qld
09.2024 - 10.2024
- Made referrals to utilise community resources for resident's needs.
- Provided assistance to staff in the daily operations of the organisation.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Organized play areas to ensure a safe, clean environment for children.
- Protected children from harm by monitoring environments and eliminating safety hazards.
- Prepared educational materials for use during class time.
- Cared for children in institutional settings.
- Improved children's self-esteem with supportive care and positive reinforcement.
- Provided support to teachers during classroom activities.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Respite Coordinator
The beach house respite services
Caloundra , QLD
01.2021 - 10.2023
- Assisted with recruiting qualified employees willing and able to provide respite care services.
- Administered medication to patients according to strict schedules.
- Maintained accurate records of client information including contact information, medical history, and other pertinent data.
Activity Coordinator
Novotel twin waters
Twin Waters , QLD
01.2019 - 01.2023
- Provided guidance to staff on how to handle difficult situations or behavioral issues among participants.
- Planned and facilitated special events such as beach activities, holiday activities , and Watersport team building events.
- Ensured that all safety protocols were followed by staff members at all times.
- Worked with families and young kids during holiday breaks
Disability Support Worker
The beach house
Caloundra , Qld
02.2020 - 10.2022
- Organised recreational and educational activities for clients according to individual needs.
- Assisted clients with daily living activities such as personal hygiene, personal affects and meal preparation.
- Provided emotional support to individuals with physical or mental disabilities.
Education
Community Services Certificate IV - Family And Community Services
TAFE Queensland
Mooloolaba 11-2021
High School Diploma -
Caloundra City Private School
Pelican Waters 11-2018
Diploma of Business - Business
TAFE Queensland
Mooloolaba 10-2018
Skills
- Employee training
- Staff management
- Inventory control
- Regulatory compliance
- Time management
- Team building
- Goal setting
- Professionalism
- Communicator
- Problem solving
Certification
- 5+ years barista experience
- First aid and CPR certified
- Certificate 4 in community services
- 5+ years bar experience
- 3+ years cocktail experience
- Open drivers lisence and boat lisence
- RSA
- Blue card (working with children)
- Police check
- Yellow card (working with disability)
References
Jade Cameron- previous venue manager
Phone : 0452665042
Matt Horan- venue manager kings beach bar
Phone : 0400606387
Timeline
Child Educator
Volunteer HQ
09.2024 - 10.2024
Bar Manager
Cotton tree/kings beach bar
01.2023 - Current
Respite Coordinator
The beach house respite services
01.2021 - 10.2023
Disability Support Worker
The beach house
02.2020 - 10.2022
Activity Coordinator
Novotel twin waters
01.2019 - 01.2023
Community Services Certificate IV - Family And Community Services
TAFE Queensland
High School Diploma -
Caloundra City Private School
Diploma of Business - Business
TAFE Queensland