Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie McClelland

Sea Lake,VIC

Summary

I have always worked hard, starting paid work at 14 and 9 months. I used my time management and organisational skills exceptionally well to ensure I could work and play sport whilst I completed my VCE to a standard I was happy with. I have always had a passion for overall health and fitness, this drive resulted in me playing at a high level of football, Coates Talent league, for the Bendigo Pioneers. I also played netball, completed in swimming events (claiming age group champion every year since grade 1 in school) and play social tennis. Through my sport and schooling, I had the honour of representing my school as school captain and vice sports house captain in 2023. I have also been the vice captain of the Woorinen Youth Girls for the past two seasons which has taught me leadership, problem solving skills and resilience. I am an extrovert, and I am passionate about spending time outdoors, spending time on the farm, playing sport with my friends, and taking on new challenges head first.


Overview

5
5
years of professional experience

Work History

Grain Sampler

Access Grain
11.2022 - 12.2024
  • Enhanced grain quality by conducting thorough sampling and inspection procedures.
  • Improved storage conditions for grains by implementing proper handling and treatment techniques.
  • Reduced contamination risks in grain samples by maintaining a clean working environment and utilizing appropriate equipment.
  • Ensured accurate results with precise measurements, calibration of instruments, and adherence to industry standards.
  • Streamlined the sampling process through regular maintenance and optimization of equipment, contributing to increased efficiency.
  • Assisted clients in understanding their product quality by providing detailed reports on various grain parameters.
  • Collaborated with team members to develop innovative approaches for grain sampling, resulting in improved methodologies.
  • Increased workplace safety by adhering to regulations and guidelines during all aspects of the grain sampling process.
  • Assessed agricultural products for quality control and contamination.
  • Sampled bulks of grain, packaged and labeled sample bags.
  • Achieved desired levels of consistency among samples by following standardized procedures during collection, processing, and analysis stages.
  • Contributed to overall customer satisfaction by addressing concerns promptly and offering viable solutions based on sample results.

Farm Hand

Tyrrel Park
06.2024 - 08.2024
  • Operated farm machinery such as a tractor with a spreader or a prickle chain, for efficient land cultivation and crop production.
  • Carried out daily farm tasks such as feeding animals, cleaning horse yards and the cow feedlot to ensure animal health and welfare.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
  • Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
  • Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.

Bar Tender

Royal Hotel Sea Lake
09.2023 - 05.2024
  • Increased customer satisfaction by providing excellent customer service
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Waitress Trainee

The Juke Sea Lake
05.2020 - 01.2022
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Supported fellow trainees learning process sharing own experiences insights mentoring new hires.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

Education

Responsible Service of Alcohol - Bartending

Clear To Work
Online
12.2023

Agriculture, Maths, Biology, P.E, English

Tyrrell College
Sea Lake, VIC
11.2023

Provide First Aid - First Aid

Training Desk
Online
10.2023

Skills

  • Food and Beverage Management
  • Health Code Compliance
  • Error Identification
  • Responsible Alcohol Service
  • Guest Satisfaction
  • Glassware Polishing
  • Food Preparation and Safety
  • Energetic and Outgoing
  • Customer Service
  • Efficient Service
  • Stocking and Replenishing
  • Phone Inquiries

Timeline

Farm Hand

Tyrrel Park
06.2024 - 08.2024

Bar Tender

Royal Hotel Sea Lake
09.2023 - 05.2024

Grain Sampler

Access Grain
11.2022 - 12.2024

Waitress Trainee

The Juke Sea Lake
05.2020 - 01.2022

Responsible Service of Alcohol - Bartending

Clear To Work

Agriculture, Maths, Biology, P.E, English

Tyrrell College

Provide First Aid - First Aid

Training Desk

Similar Profiles

CREATE PROFILE
Sophie McClelland