Sophie McCue

Roles

Casual Sales Assistant - Sep 2019 - Jan 2022

Full Time Supervisor - Jan 2022 - May 2022

Assistant Store Manager - May 2022 - May 2023

Store Manager - May 2023 - current

Duties

• Responsible for a team of up to 20 staff
• Manage daily operations
• Implement loss prevention & inventory control measures
• Dedicate time to recruitment and training staff
• Monitor sales and strategise to ensure store KPIs are met and exceeded
• Provide an exceptional level of customer service and ensure consistent team delivery of the same
• Address and resolve customer complaints
• Manage wage control and expense budgeting
• Optimise stock management processes
• Monitor and adhere to safety policies and incident reporting processes
• Ensure store compliance with all company policy and procedures
• Liaise with relevant head office departments to ensure alignment with in store operations
• Adhere to visual merchandising guidelines

Special Achievements

• Selected to present key segments of management training and share best practices at annual Oceania managers conference
• Selected to contribute to fortnightly training newsletter utilized by all Oceania stores.

• Provided exceptional customer service
• Cash handling & POS operation
• Stock management
• Met & Exceeded individual KPIs
• Key holder & performed opening and closing procedures
• Visual Merchandising