Sophie McGavin
Kensington,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Bar Steward
Crown Casino Perth
06.2023 - Current
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Poured and prepared mixed drinks for over 500 customers daily.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Wait Staff Member
Gage Roads Brewery
06.2022 - 11.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Wait Staff Member
Miss Maud Garden City Takeaway
04.2021 - 04.2022
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service and safety.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Crew Member
McDonalds
07.2018 - 12.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
No Degree -
Applecross Senior High School
Ardross, WASkills
- Production Records
- Order Accuracy
- Food and Beverage Service
- Menu Memorization
- Special Requests and Substitutions
- Conflict and Complaint Resolution
Timeline
Bar Steward
Crown Casino Perth
06.2023 - Current
Wait Staff Member
Gage Roads Brewery
06.2022 - 11.2022
Wait Staff Member
Miss Maud Garden City Takeaway
04.2021 - 04.2022
Crew Member
McDonalds
07.2018 - 12.2018
No Degree -
Applecross Senior High School
Similar Profiles
Breanna BOYDBreanna BOYD
Supervisor at Crown Casino PerthSupervisor at Crown Casino Perth
Kirti SharmaKirti Sharma
Volunteer at Crown Casino PerthVolunteer at Crown Casino Perth
Neil CampinNeil Campin
Gaming Maintenance Supervisor at Crown Perth CasinoGaming Maintenance Supervisor at Crown Perth Casino