SOPHIE MCMANUS
Wagga Wagga,Australia
Summary
Accomplished Training and Apprenticeships Coordinator with a proven track record at Hutcheon and Pearce, enhancing staff competencies and fostering a culture of continuous improvement. Expert in problem-solving and effective communication, I've significantly contributed to the development and execution of comprehensive training programs, utilizing my proficiency in computer applications and a detail-oriented approach to drive organizational success.
Overview
22
22
years of professional experience
Work History
Training and Apprenticeships Coordinator
Hutcheon and Pearce
Wagga Wagga, NSW
06.2023 - Current
- Coordinate all training offerings provided to staff, both internally and externally (including scheduling accommodations and meals for participants, organizing venues and facilities, as well as attendance requirements).
- Facilitate ongoing analysis and review of current training activities, specifically the HPA program and course content, to ensure that training and skills needs throughout the business are met.
- Maintains all training records for compliance and licensing purposes, liaises with staff and training providers to facilitate role-specific licensing training and certification (for example, forklift, first aid, and air conditioning).
- Facilitates the development of employee training plans as required, content, materials, and resources using various mediums specific to departments, levels of responsibility, and roles in order to drive the performance of functions, departments, and individuals. • Fosters and maintains strong relationships with all training partners of the company, including the company’s registered training organisation, relevant government bodies such as NSW state training and apprenticeship providers, and third-party training providers on behalf of the company. • Promotes a culture of continuous improvement through learning and development awareness. • Review of learning and development policies, processes, and other resources (specifically relating to training management and delivery).
- Review of learning and development policies, processes, and other resources (specifically relating to training management and delivery).
- Allocation of staff training in relevant programs, including the Company’s Human Resources Information System and Work Health and Safety Management System.
- On-the-ground mentoring of trainees and apprentices.
- Assist in refining the Grow, Manage, Lead framework.
- Assist in setting expectations around the training and onboarding of new staff and existing staff into new roles.
- Assist in course development and ensure execution of course delivery.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided leadership, insight and mentoring to newly hired Apprentices to outline training expectations.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Engineering Training Coordinator
Regional Express
01.2018 - 05.2023
- Coordinator of apprentice training across the company
- Administered and maintained Engineering Training CBTs.
- Developed Engineering Training CBTs using technical Subject Matter Experts.
- Led engineering training examination question administration.
- Assessment of training requirements for component maintenance, in conjunction with the relevant Technical Support Engineer.
- Ensured compliance through rigorous training manual administration and periodic reviews.
- Developed comprehensive training guides.
- Oversaw engineering training documentation.
- Supported onboarding of new employees by hosting orientation sessions.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Selected and assigned instructors to conduct training.
- Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
- Coordinated recruitment and placement of training program participants.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Managed budgeting activities associated with the development of new courses or programs.
- Explained goals and expectations required of trainees.
Engineering Administration Officer
Regional Express
01.2012 - 01.2018
- Management of general administration for all bases
- Generation and distribution of performance measures for all ports
- Continual review of payroll inputs to ensure compliance with relevant EBAs
- Administration of payroll inputs
- Compilation and analysis of performance measures
- Tracking, recording and review of Engineering licences and qualifications relevant to company approvals
Systems Clerk
Toll Fleet
01.2009 - 01.2012
- Tracking, recording and review of Engineering licences and qualifications relevant to company
- Transferring data from paper formats into computer files or database systems
- Entering data directly into company systems
- Exporting reports to Excel spreadsheets for Management and Stakeholders
Service Supervisor
Woolworths
01.2003 - 01.2013
- Customer Service including complaints resolution
- EFTPOS transactions and cash handling
- Supervise staff ensuring prompt service
Education
Certificate IV - Health Administration
Riverina Institute of TAFE
01.2015
Certificate IV - Frontline Management
iLearn Online
01.2014
Certificate III - Business Administration
Riverina Institute of TAFE
01.2007
Higher School Certificate -
Temora High School
01.2006
Advanced Certificate - Business Psychology
Australian Online Courses
Skills
- Problem-solving
- Attention to detail
- Effective Communication
- Customer Engagement
- Information Privacy
- Proficient in Computer Applications
- Collaborative Problem Solving
- Professional Presentation
- Detail-Oriented Approach
References
- Josh Rudd - 0450 375 090
- Carel Meintjes - 0428 414 800
Key Skills Attributes
- All aspects of administration and office management including Front of House
- Well-developed communication and interpersonal skills
- Exceptional customer service along with the ability to build effective relationships with a range of stakeholders
- File management including audits
- Strong sense of confidentiality
- Intermediate to advanced computer skills including Microsoft Office Suite including Outlook
- Ability to work independently and as part of a team
- High level of personal presentation
- High level of Attention to detail
- High level of accurate data entry and reporting
Timeline
Training and Apprenticeships Coordinator
Hutcheon and Pearce
06.2023 - Current
Engineering Training Coordinator
Regional Express
01.2018 - 05.2023
Engineering Administration Officer
Regional Express
01.2012 - 01.2018
Systems Clerk
Toll Fleet
01.2009 - 01.2012
Service Supervisor
Woolworths
01.2003 - 01.2013
Certificate IV - Health Administration
Riverina Institute of TAFE
Certificate IV - Frontline Management
iLearn Online
Certificate III - Business Administration
Riverina Institute of TAFE
Higher School Certificate -
Temora High School
Advanced Certificate - Business Psychology
Australian Online Courses
Similar Profiles
SOPHIE MCMANUSSOPHIE MCMANUS
Training and Apprenticeships Coordinator at Hutcheon and PearceTraining and Apprenticeships Coordinator at Hutcheon and Pearce
MULUNDO CHOMBAMULUNDO CHOMBA
Heavy Duty Technician at Hutcheon and Pearce Company AustraliaHeavy Duty Technician at Hutcheon and Pearce Company Australia
Chevy WhyteChevy Whyte
2nd Year Ag Mechanic at Hutcheon And Pearce2nd Year Ag Mechanic at Hutcheon And Pearce