Summary
Overview
Work History
Education
Skills
Key Skills Attributes
Education
References
Timeline
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SOPHIE MCMANUS

Wagga Wagga,Australia

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

22
22
years of professional experience

Work History

Training and Apprenticeships Coordinator

Hutcheon and Pearce
06.2023 - Current
  • Coordinate all training offerings provided to staff, both internally and externally (including scheduling accommodations and meals for participants, organizing venues and facilities, as well as attendance requirements).
  • Facilitate ongoing analysis and review of current training activities, specifically the HPA program and course content, to ensure that training and skills needs throughout the business are met.
  • Maintains all training records for compliance and licensing purposes, liaises with staff and training providers to facilitate role-specific licensing training and certification (for example, forklift, first aid, and air conditioning).
  • Facilitates the development of employee training plans as required, content, materials, and resources using various mediums specific to departments, levels of responsibility, and roles in order to drive the performance of functions, departments, and individuals.
  • Fosters and maintains strong relationships with all training partners of the company, including the company’s registered training organisation, relevant government bodies such as NSW state training and apprenticeship providers, and third-party training providers on behalf of the company.
  • Promotes a culture of continuous improvement through learning and development awareness.
  • Review of learning and development policies, processes, and other resources (specifically relating to training management and delivery).
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Allocation of staff training in relevant programs, including the Company’s Human Resources Information System and Work Health and Safety Management System.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • On-the-ground mentoring of trainees and apprentices.
  • Assist in refining the Grow, Manage, Lead framework.
  • Assist in setting expectations around the training and onboarding of new staff and existing staff into new roles.
  • Assist in course development and ensure execution of course delivery.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Provided leadership, insight and mentoring to newly hired Apprentices to outline training expectations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Engineering Training Coordinator

Regional Express
01.2018 - 05.2023
  • Coordinator of apprentice training across the company
  • Administered and maintained Engineering Training CBTs.
  • Developed Engineering Training CBTs using technical Subject Matter Experts.
  • Led engineering training examination question administration.
  • Assessment of training requirements for component maintenance, in conjunction with the relevant Technical Support Engineer.
  • Ensured compliance through rigorous training manual administration and periodic reviews.
  • Developed comprehensive training guides.
  • Oversaw engineering training documentation.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Utilized learning management systems (LMS) to administer online training and track employee progress.
  • Selected and assigned instructors to conduct training.
  • Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
  • Coordinated recruitment and placement of training program participants.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Managed budgeting activities associated with the development of new courses or programs.
  • Explained goals and expectations required of trainees.

Engineering Administration Officer

Regional Express
01.2012 - 01.2018
  • Management of general administration for all bases
  • Generation and distribution of performance measures for all ports
  • Continual review of payroll inputs to ensure compliance with relevant EBAs
  • Administration of payroll inputs
  • Compilation and analysis of performance measures
  • Tracking, recording and review of Engineering licences and qualifications relevant to company approvals

Service Supervisor

Woolworths
01.2003 - 01.2013
  • Customer Service including complaints resolution
  • EFTPOS transactions and cash handling
  • Supervise staff ensuring prompt service

Systems Clerk

Toll Fleet
01.2009 - 01.2012
  • Tracking, recording and review of Engineering licences and qualifications relevant to company
  • Transferring data from paper formats into computer files or database systems
  • Entering data directly into company systems
  • Exporting reports to Excel spreadsheets for Management and Stakeholders

Education

Advanced Certificate - Business Psychology

Australian Online Courses

Certificate IV - Frontline Management

iLearn Online
01.2014

Certificate III - Business Administration

Riverina Institute of TAFE
01.2007

Higher School Certificate -

Temora High School
01.2006

Skills

  • Analytical problem-solving
  • Strong attention to detail
  • Clear verbal communication
  • Customer relationship management
  • Confidentiality management skills
  • Experienced in computer software use
  • Cross-functional collaboration
  • Professional Presentation
  • Attention to detail
  • Effective multitasking
  • Strategic decision-making
  • Effective relationship management

Key Skills Attributes

  • All aspects of administration and office management including Front of House
  • Well-developed communication and interpersonal skills
  • Exceptional customer service along with the ability to build effective relationships with a range of stakeholders
  • File management including audits
  • Strong sense of confidentiality
  • Intermediate to advanced computer skills including Microsoft Office Suite including Outlook
  • Ability to work independently and as part of a team
  • High level of personal presentation
  • High level of Attention to detail
  • High level of accurate data entry and reporting

Education

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References

  • Josh Rudd - 0450 375 090
  • Carel Meintjes - 0428 414 800

Timeline

Training and Apprenticeships Coordinator

Hutcheon and Pearce
06.2023 - Current

Engineering Training Coordinator

Regional Express
01.2018 - 05.2023

Engineering Administration Officer

Regional Express
01.2012 - 01.2018

Systems Clerk

Toll Fleet
01.2009 - 01.2012

Service Supervisor

Woolworths
01.2003 - 01.2013

Certificate IV - Frontline Management

iLearn Online

Certificate III - Business Administration

Riverina Institute of TAFE

Higher School Certificate -

Temora High School

Advanced Certificate - Business Psychology

Australian Online Courses

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