Sophie Meadows
Bendigo
Summary
Award-winning Store Manager with a track record of excellence at Dusk Australasia and Specsavers Optometrists. Expert in customer service and team leadership, adept at problem-solving and multitasking. Recognized for outstanding achievements, including Store Manager of the year, with proven skills in inventory and cash control, and a passion for fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Store Manager
Dusk Australasia
06.2016 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed Team members successfully in a fast-paced environment through proactive communication and positive feedback.
- Trained Store and Assistant Store Manager's, as well as casual Team members in policies and procedures for new store opening's.
- Supported and guided Store Manager's in Victoria and Tasmania to achieve best possible outcomes for themselves, Team and the company as a whole.
- Achieved and won multiple awards, including Store Manager of the year in Victoria and Australia.
- Extensive experience in budgeting for the store, as well as rostering and wages.
- Extensive experience with KPI's; ensuring all Team members have a comprehensive understanding of each KPI and the expectations, as well as supported them to achieve outstanding results.
Optical Assistant
Specsavers Optometrists
08.2014 - 12.2015
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Assisted patients with choosing the correct frame and lens options for their particular needs, and explaining aftercare as necessary.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Experience in administration responsibilities such as patient bookings, rescheduling, phone consults, as well as banking and general cash handling.
Skills
- Outstanding customer service
- Problem-solving under time constraints
- Multitasking and organisation
- Excellent Team leader with respect for all Team members
- Time management
REFERENCES
References available upon request
Timeline
Store Manager
Dusk Australasia
06.2016 - 07.2019
Optical Assistant
Specsavers Optometrists
08.2014 - 12.2015
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