Summary
Overview
Work History
Skills
REFERENCES
Timeline
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Sophie Meadows

Bendigo

Summary

Award-winning Store Manager with a track record of excellence at Dusk Australasia and Specsavers Optometrists. Expert in customer service and team leadership, adept at problem-solving and multitasking. Recognized for outstanding achievements, including Store Manager of the year, with proven skills in inventory and cash control, and a passion for fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Store Manager

Dusk Australasia
06.2016 - 07.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed Team members successfully in a fast-paced environment through proactive communication and positive feedback.
  • Trained Store and Assistant Store Manager's, as well as casual Team members in policies and procedures for new store opening's.
  • Supported and guided Store Manager's in Victoria and Tasmania to achieve best possible outcomes for themselves, Team and the company as a whole.
  • Achieved and won multiple awards, including Store Manager of the year in Victoria and Australia.
  • Extensive experience in budgeting for the store, as well as rostering and wages.
  • Extensive experience with KPI's; ensuring all Team members have a comprehensive understanding of each KPI and the expectations, as well as supported them to achieve outstanding results.

Optical Assistant

Specsavers Optometrists
08.2014 - 12.2015
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Assisted patients with choosing the correct frame and lens options for their particular needs, and explaining aftercare as necessary.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Experience in administration responsibilities such as patient bookings, rescheduling, phone consults, as well as banking and general cash handling.

Skills

  • Outstanding customer service
  • Problem-solving under time constraints
  • Multitasking and organisation
  • Excellent Team leader with respect for all Team members
  • Time management

REFERENCES

References available upon request

Timeline

Store Manager

Dusk Australasia
06.2016 - 07.2019

Optical Assistant

Specsavers Optometrists
08.2014 - 12.2015

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Sophie Meadows