Sophie Mercer-Smith
CLIFTON HILL,Victoria
Summary
Motivated and enthusiastic hospitality professional dedicated to delivering exceptional customer service and maintaining high operational standards. Proven ability to excel across diverse and dynamic hospitality environments, demonstrating adaptability and efficiency in fast-paced and high-volume settings. Skilled in anticipating customer needs and employing a proactive, solution oriented approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BARTENDER
The Old Duke Jazz and Blues Pub
Bristol
2022.06 - 2023.12
- Delivered prompt and accurate drink orders in a high-volume bar.
- Worked as part of a team, collaborating with colleagues to ensure efficient operations during busy periods, managing customer flow and maintaining the high standard of service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Handled cash and card transactions accurately and efficiently.
- Trained and mentored new bar staff, which led to the development of a cohesive team and improved service standards.
CAMPAIGN ASSISTANT
Bristol Women's Voice
Bristol
2023.10 - 2023.12
- Successfully organised and executed charitable events and workshops, coordinating logistics and volunteer management, resulting in positive feedback from participants.
- Offered administrative and executive-level support to facilitate seamless operations for the leadership team.
- Represented the organisation at conferences, trustee meetings and community outreach programs, answering questions about campaign initiatives.
WAITRESS & BARTENDER
Watershed
Bristol
2021.08 - 2022.07
- Provided exceptional customer service to ensure a positive and high-quality experience for all patrons.
- Maintained cleanliness and organisation of café and bar area, including the preparation of beverages with a focus on consistency and quality.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Proactive and able to use initiative to solve problems by addressing customer concerns and finding solutions in a professional and timely manner.
ADMINISTRATIVE ASSISTANT
Sir John Deane's College
Northwich
2019.06 - 2020.07
- Independently handled administrative tasks, including reception duties such as answering face-to-face, written and telephone enquiries.
- Managed weekly evening classes, effectively delegating tasks to four student volunteers to assist efficient running of the educational programmes.
- Acted as the central point of contact for students, teachers, management, and site workers.
SALESFLOOR CUSTOMER ASSISTANT
Marks & Spencer
Warrington
2019.01 - 2020.02
- Organise and maintain stock levels; assist with visual mechanising; arrange customer appointments for specialist services; carry out sales tasks including upselling seasonal products, responding to customer enquiries and complaints.
- Maintain exceptional levels of service in a sales environment including contributing to the achievement of sales targets.
CAFE & FOOD PREPARATION WORKER
Saffy's Sandwich Bar
Warrington
2017.02 - 2018.06
- Prepared and assembled a variety of sandwich specials in a made to order service, ensuring consistency in quality and presentation.
- Managed ingredient inventory, monitored freshness, and facilitated timely replenishments.
- Ensured compliance with food safety regulations and maintained a hygienic kitchen space.
Education
Bachelor of Science - Psychology
University Of Bristol
United Kingdom2023-08
Skills
- Customer Service
- Positive attitude
- Interpersonal and Communication skills
- Organisational and Multitasking abilities
- Collaborative team member
- Beverage Preperation
- Safe Food Handling
Certification
- Responsible Service of Alcohol - RSA
Timeline
CAMPAIGN ASSISTANT
Bristol Women's Voice
2023.10 - 2023.12
BARTENDER
The Old Duke Jazz and Blues Pub
2022.06 - 2023.12
WAITRESS & BARTENDER
Watershed
2021.08 - 2022.07
ADMINISTRATIVE ASSISTANT
Sir John Deane's College
2019.06 - 2020.07
SALESFLOOR CUSTOMER ASSISTANT
Marks & Spencer
2019.01 - 2020.02
CAFE & FOOD PREPARATION WORKER
Saffy's Sandwich Bar
2017.02 - 2018.06
Bachelor of Science - Psychology
University Of Bristol
- Responsible Service of Alcohol - RSA
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