Sophie Millar

• Manage patient check-ins and update all clerical and Medicare information

• Prepare admission paperwork, including patient interviews and consent forms

• Take payments from ineligible Medicare patients and process sales (e.g. crutches, supports)

• Answer and direct phone calls, assisting clinical and admin teams

• Ensure accuracy, privacy, and compliance in a high-pressure hospital setting

• Managed a residential rent roll independently

• Handled full trust accounting including rent receipting, supplier payments, and disbursements to landlords at mid and end of month

• Conducted routine inspections, lease renewals, and tenant/landlord communication including maintenance and arrears management

• Delivered consistently high-quality service with a strong focus on efficiency and compliance

• Oversaw a portfolio of rental properties, liaising with tenants, landlords, and suppliers

• Conducted inspections, maintenance requests, and arrears management

• Gained experience in tenancy law and trust account procedures

• Management of storage shed facility

• Provided high-level customer service in a busy environment

• Developed communication and teamwork skills while working under pressure

• Performed general cleaning