Sophie Morgan
Gold Coast,QLD
Summary
Experience in fast paced work environments gathered from previous workplaces, Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living within care facility. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment.
Overview
3
3
years of professional experience
Work History
Team Leader
Boost Juice
Broadbeach, QLD
04.2021 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Aged Care Worker
Opal Aged Care
Varsity Lakes, QLD
02.2022 - 10.2022
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
Barista
D Point Ten Donuts
Broadbeach, QLD
12.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Team Leader
Boost Juice
Broadbeach, QLD
06.2024 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Part Completion - Paramedicine
Queensland University of Technology
Brisbane, QLDGraduated Year 12 -
Miami State High School
Miami, QLD11.2021
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Documentation And Reporting
Timeline
Team Leader
Boost Juice
06.2024 - Current
Barista
D Point Ten Donuts
12.2022 - 12.2023
Aged Care Worker
Opal Aged Care
02.2022 - 10.2022
Team Leader
Boost Juice
04.2021 - 02.2022
Part Completion - Paramedicine
Queensland University of Technology
Graduated Year 12 -
Miami State High School