Sophie Morrow
Georgetown
Summary
A considerate individual with five years worth of work experience in fast food, pharmacy and retail. Seeking further experience and job oppourtunities to gain more skills and develop as an individual. A helpful and patient team player with the ability to work collaboratively with others to achieve set outcomes. Loves establishing relations with customers and co workers to ensure everyone feels welcomed and listened to. Cooperative and productive with an eager willingness to learn and develop professionally.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Cotton On Group
06.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Pharmacy Assistant
Priceline Pharmacy
03.2020 - 06.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Team Member
Oporto
06.2019 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
St Francis Xavier Hamilton
12.2022
TAFE NSW Newcastle
12.2021
Skills
- All Microsoft platforms
- POS System Operation
- Customer Assistance
- Patience and Empathy
Accomplishments
- Participation certificate YES Beauty Program – TAFE NSW 2020
- Partial Cert III Beauty Services – TAFE NSW TVET Program 2021
- Completion of S2S3 Certificate 2020 - SIRCIND002 Support the supply of Pharmacy Medicines
Personal Information
Date of Birth: 09/11/04
References
- Keri Welter, 0402 701 716
- Melissa Folpp, 0418 496 261
Timeline
Retail Assistant
Cotton On Group
06.2022 - Current
Pharmacy Assistant
Priceline Pharmacy
03.2020 - 06.2022
Team Member
Oporto
06.2019 - 03.2020
St Francis Xavier Hamilton
TAFE NSW Newcastle
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