Sophie Morton
Caloundra West,Queensland
Summary
Dynamic healthcare leader with over 5 years of leadership experience and nearly 20 years as a Registered Nurse, excelling in driving change and enhancing clinical performance. Proven ability to build and lead high-performing multidisciplinary teams, with a commitment to safe, effective, and patient-centered care across diverse health settings. Recognised for an innovative and hands-on approach that fosters collaboration and continuous improvement.
Overview
8
8
years of professional experience
Work History
Lead Clinical Program Manager
HoneySuckle Health
10.2024 - Current
- Lead and oversee the successful execution of clinical programs, managing a team of Clinical Program Managers (CPMs) and supporting the development of clinical strategies that align with organisational goals.
- Develop and implement workforce planning strategies, ensuring adequate staffing levels and managing recruitment processes to meet patient care needs.
- Drive change management initiatives, continuously improving clinical processes and ensuring quality patient care delivery.
- Mentor and support the professional development of clinical staff, particularly in leadership roles, to ensure high performance and team cohesion.
Clinical Program Manager
Honeysuckle Health
05.2024 - 10.2024
- Managed clinical operations for multiple health programs, focusing on improving quality of care and patient outcomes.
- Coordinated with internal stakeholders to ensure the successful delivery of services while maintaining compliance with clinical governance frameworks.
- Led performance reviews and audits to assess team effectiveness, providing coaching and feedback to clinical staff to optimise performance.
Team Leader, Health Programs
Honeysuckle Health
05.2023 - 05.2024
- Led a team in the delivery of health programs, ensuring alignment with organisational goals and compliance with clinical standards.
- Managed resource allocation, ensuring the team was adequately staffed and resourced to meet patient care demands.
- Provided leadership, mentorship, and development opportunities for staff, enhancing their skills and ensuring high-quality service delivery.
Registered Nurse Coach
Honeysuckle Health
10.2022 - 05.2023
- Developed, implemented, and coordinated clinical programs, policies, and procedures in alignment with best practice standards.
- Built strong relationships with internal and external stakeholders, ensuring effective collaboration and service delivery.
- Mentored and guided a team of clinical staff, enhancing their performance and knowledge in clinical and telehealth processes.
- Streamlined workflows through the integration of digital platforms, improving efficiency and service delivery.
Clinical Lead
Partnered Health Australia
03.2022 - 10.2022
- Recruited a workforce of over 100 clinicians, including Registered Nurses (RNs), Paramedics, Managers, and Admin staff.
- Developed recruitment and onboarding processes, ensuring efficient and effective integration of new staff.
- Developed metrics and KPIs to guide team performance and ensure high standards in clinical operations.
- Led the creation of policies, procedures, and education pathways for clinicians to ensure consistency and best practice.
- Coached and mentored emerging leaders, preparing them for Team Leader positions.
- Liaised with internal data and tech teams to develop better processes and metrics for improved operational efficiency.
2IC Clinical Lead, Nationwide Australia
Partnered Health Australia
03.2020 - 03.2022
- Provided leadership and support to Clinical Call Handlers and agents, ensuring high-quality service delivery in a fast-paced environment.
- Trained and mentored new team leaders, fostering their professional growth and ensuring alignment with organisational goals.
- Contributed to the development and implementation of key service processes, policies, and procedures.
- Played a key role in developing and maintaining the clinical governance framework, ensuring compliance with best practices and standards.
- Delivered in-service training to agent and team leader cohorts, facilitating professional development under the clinical governance framework.
- Monitored and maintained call audits, providing feedback to agents to improve clinical performance and ensure compliance with quality standards.
- Actively participated in stakeholder meetings and facilitated communication between internal teams and external stakeholders.
- Analyzed clinical performance and initiated improvements based on feedback and audit findings, contributing to continuous service improvement.
- Provided actionable recommendations and areas for improvement based on data-driven insights and agent feedback.
Registered Nurse/Practice Nurse
Kawana Waters 7 day Medical Centre, Birtinya
Sunshine Coast, Queensland
03.2019 - 12.2021
- Conducted health assessments, vaccinations, and managed a variety of primary health, mental health, and AOD issues, providing appropriate referrals.
- Assisted with minor surgical procedures and prepared the clinic for accreditation, ensuring all necessary requirements were met.
- Engaged GPs and clinical staff in program protocols and training to enhance service delivery.
Clinical Nurse
Pacific Lutheran School, Meridan Plains
Sunshine Coast, Australia
08.2017 - 11.2018
- Managed the health needs of 1,000 students, including coordinating vaccinations and health education sessions for staff on asthma, anaphylaxis, and diabetes.
- Contributed to the development and delivery of health education and promotion programs for both students and staff.
- Ensured compliance with best practice guidelines in wound care and infection control.
Registered Nurse
Nambour Clinic Family Medicine, Nambour
Sunshine Coast, Queensland
08.2017 - 11.2018
- Facilitated immunisation and school vaccination programs and provided care in areas such as wound management, ECGs, spirometry, and minor surgeries.
- Coordinated travel vaccinations, weight loss programs, and health screenings for a diverse patient population.
Education
Bachelor of Health Science - Nursing
UNITEC University of Technology
01.2006
Diploma of Counseling -
AIPC Australian Institute of Professional Counsellors
01.2020
Skills
- Strategic Leadership & Vision – Driving organisational alignment through clear direction and forward-thinking leadership
- Clinical Governance & Risk Management – Ensuring safety, compliance, and excellence in clinical practice through robust governance frameworks
- Workforce Planning & Capability Building – Developing scalable workforce models and nurturing high-performing, adaptable teams
- Program Development & Delivery – Leading end-to-end design and implementation of health programs with measurable outcomes
- Change Leadership & Transformation – Navigating complexity and embedding sustainable change through structured, people-centered approaches
- Quality Improvement & Clinical Excellence – Advancing service quality and care standards through continuous improvement initiatives
- Stakeholder Engagement & Collaboration – Building strong partnerships across clinical, corporate, and external stakeholders to drive shared outcomes
- Evidence-Informed Practice & Decision Making – Leveraging data and clinical insights to inform strategy and improve performance
Affiliations
Australian Health Practitioner Registration Agency:
NMW0002092165
New Zealand Nursing Council:
166347
Australian Counseling Association Student Member number:
15497
New Zealand Registered Amateur Competition Boxer
Australian Registered Amateur Competition Boxer
Accomplishments
- 2020: Adult Advanced Cardiac Life Support (ACLS)
Sunshine Coast University Hospital, Australia
- 2019: Coaching in Practice Workshop
Sunshine Coast University Hospital, Australia
- 2021: Immunisation for Health Practitioners (307)
Australian College of Nursing (ACN) 2020
- Diploma of Counseling
Membership number: 15497 2021
- Screening and Identifying Chronic Disease in Primary Health
BenchMarque
- Australia 2021: Nurse Cervical Screening Provider
TRUE Health
Brisbane, Australia
References
Marcus Jasper
General Operational Manager
Partnered Health
Ph 0413238382
Amy Skelton
Clinical Lead Paramedic
Partnered Health
Ph 0431305946
Nicola Lipman
Registered Nurse/Midwife
Partnered Health
Ph 0412428337
Timeline
Lead Clinical Program Manager
HoneySuckle Health
10.2024 - Current
Clinical Program Manager
Honeysuckle Health
05.2024 - 10.2024
Team Leader, Health Programs
Honeysuckle Health
05.2023 - 05.2024
Registered Nurse Coach
Honeysuckle Health
10.2022 - 05.2023
Clinical Lead
Partnered Health Australia
03.2022 - 10.2022
2IC Clinical Lead, Nationwide Australia
Partnered Health Australia
03.2020 - 03.2022
Registered Nurse/Practice Nurse
Kawana Waters 7 day Medical Centre, Birtinya
03.2019 - 12.2021
Clinical Nurse
Pacific Lutheran School, Meridan Plains
08.2017 - 11.2018
Registered Nurse
Nambour Clinic Family Medicine, Nambour
08.2017 - 11.2018
Bachelor of Health Science - Nursing
UNITEC University of Technology
Diploma of Counseling -
AIPC Australian Institute of Professional Counsellors
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