Sophie Moschogianis
Ascot ,QLD
Summary
I am seeking employment where I can further develop my skills, knowledge, and abilities and achieve great outcomes for my employer.
Overview
6
6
years of professional experience
Work History
Housekeeping Attendant
Quest Serviced Apartments
Kelvin Grove, QLD
06.2022 - Current
- Assisted with the onboarding and training of new staff
- Ensured 68 rooms across 4 floors were cleaned and inspected between stays
- Communicated with front desk to ensure all guests had their needs meet and had everything they required for their stay
- Utilised hotel standard cleaning procedures to clean at a rate of 2 to 3 rooms per hour
- Stocked linen deliveries ensuring linen and amenities were stocked on all 4 floors
- Cleaned all common areas and facilities and services inhouse guests’ rooms with the use of hospital grade disinfectant
- Meet all arrival and non-arrival room cleaning deadlines.
Hotel Receptionist
Quest Serviced Apartments
Kelvin Grove , QLD
05.2023 - 11.2023
- Coordinated room assignments and accommodated special requests
- Reviewed account information and charges of guests upon checkout
- Collaborated with housekeeping and maintenance to ensure cleanliness and safety of the hotel
- Generated daily reports, processed invoices, and generated payments
- Answered and liaised with guest and third-party agencies via phone calls and emails
- Handled contracted reservations and conference bookings through RMS.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
Domestic Cleaner
Sparkle fairies Cleaning and Housekeeping
Sunshine Coast, QLD
10.2021 - 06.2022
- Cleaning and general housekeeping services of homes and Air BNBs, including bond cleans and builder cleans
- Understand specific preferences with each customer, including additional home organisation if requested
- Performed general cleaning tasks such as sweeping, vacuuming, polishing surfaces, scrubbing, and disinfecting kitchens, bathrooms toilets, basins, and shower
- Cleaned external areas with required equipment including windows and the exterior of the house
- Wash, dry and fold laundry as per expected as well as changeover bed linen
- Assisted in the onboarding and training of new staff.
Commerical Cleaner
EClean
Sunshine Beach, QLD
01.2019 - 01.2021
- Daily cleaning duties of primary school classrooms as well as the staff room and staff offices
- Completed general cleaning duties of disinfecting surfaces, removing, and disposing of waste, vacuuming, and moping, cleaning and sanitising of office bathrooms and kitchen areas and cleaning of staff workspaces
- Conduct deep cleans of all school areas as the end of term including all classrooms, offices, staffrooms, cafeteria, and storage rooms
- Assisted with the onboarding and training of new staff.
Childcare Assisstant
Vanessa’s family daycare
Tewantin, Sunshine Coast, QLD
01.2020 - 01.2020
- Assisted my supervisor in maintaining a safe, supportive, and supervised environment for children to learn and play
- Assisted in meal and nap time of all students and catered to each of their diverse needs
- Teaching children through play and creating fun, engaging activities for children to learn
- Taught children in a diverse environment, including cultural diversities and assisting children with physical and intellectual disabilities
- Assisted in writing children’s daily reports for parents/guardians.
Childcare Assisstant
Goodstart early learning centre
Noosaville, QLD
01.2020 - 01.2020
- Assisted in working with children from each group, from ages 4 months to 5 years
- Assisted my supervisor in maintaining a safe, supportive, and supervised environment for children to learn and play
- Assisted in meal and nap time of all students and catered to each of their diverse needs
- Teaching children through play and creating fun, engaging activities for children to learn.
Waitress
Beloporto's Burger Bar
Noosaville, QLD
01.2018 - 03.2019
- Provided excellent customer service to ensure repeat customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Bachlor of Behavioural Science (Psychology) -
Queensland University of Technology
02.2024
St Teresa’s Catholic College -
01.2021
Certificate IV Crime and Justice -
Unity College
Certificate II Community Services -
TAFE Queensland
Certificate II Hospitality -
Smartskills Pty Ltd
Responsible service of alcohol -
Smartskills Pty Ltd
Skills
- Communication
- Problem Solving
- Customer Service
- Computer Skills
- Organisation
- Teamwork
- Meeting Deadlines
- Empathy
- Interpersonal Skills
- Attention to detail
- Supply Inventory Management
- Guest Relations
- Storage Organization
Accomplishments
- 2021 Excellence awards in Mathematics - Top 5%
- 2021 Excellence awards in English - Top 5%
- 2021 Excellence awards in Religion and Ethics - Top 5%
References
- Vanessa Johns | Sparkle Fairies Cleaning and Housekeeping | 0424 022 906
- Jane | Quest Serviced Apartments | Housekeeping Supervisor | 0450 991 912
- Seigo Tanaka | Quest Serviced Apartments| Front Office Supervisor| 0420 679 226
- Kloe Hynds | Personal Reference| 0434 648 512
Timeline
Hotel Receptionist
Quest Serviced Apartments
05.2023 - 11.2023
Housekeeping Attendant
Quest Serviced Apartments
06.2022 - Current
Domestic Cleaner
Sparkle fairies Cleaning and Housekeeping
10.2021 - 06.2022
Childcare Assisstant
Vanessa’s family daycare
01.2020 - 01.2020
Childcare Assisstant
Goodstart early learning centre
01.2020 - 01.2020
Commerical Cleaner
EClean
01.2019 - 01.2021
Waitress
Beloporto's Burger Bar
01.2018 - 03.2019
Bachlor of Behavioural Science (Psychology) -
Queensland University of Technology
St Teresa’s Catholic College -
Certificate IV Crime and Justice -
Unity College
Certificate II Community Services -
TAFE Queensland
Certificate II Hospitality -
Smartskills Pty Ltd
Responsible service of alcohol -
Smartskills Pty Ltd
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