Sophie Mourmouras
Melbourne,VIC
Summary
Proven Administration Manager with a track record of enhancing efficiency and streamlining processes at PAARC. Expert in document management and fostering a culture of service, significantly improving employee experience and operational workflows. Skilled in human resources management, demonstrating exceptional leadership and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Administration Manager
PAARC
02.2007 - Current
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Administration Support Officer
PAARC
05.2004 - 02.2007
- Maintained personnel records and updated internal databases to support document management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Receptionist
PAARC
03.2001 - 05.2004
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Education
N/A
Skills
- Document management
- Human resources management
- Documentation and reporting
- Systems monitoring
Timeline
Administration Manager
PAARC
02.2007 - Current
Administration Support Officer
PAARC
05.2004 - 02.2007
Receptionist
PAARC
03.2001 - 05.2004
N/A