Sophie Mourmouras
Melbourne,VIC
Summary
Proven Administration Manager with a track record of enhancing efficiency and streamlining processes at PAARC. Expert in document management and fostering a culture of service, significantly improving employee experience and operational workflows. Skilled in human resources management, demonstrating exceptional leadership and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Administration Manager
PAARC
02.2007 - Current
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Administration Support Officer
PAARC
05.2004 - 02.2007
- Maintained personnel records and updated internal databases to support document management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Receptionist
PAARC
03.2001 - 05.2004
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Education
N/A
Skills
- Document management
- Human resources management
- Documentation and reporting
- Systems monitoring
Timeline
Administration Manager
PAARC
02.2007 - Current
Administration Support Officer
PAARC
05.2004 - 02.2007
Receptionist
PAARC
03.2001 - 05.2004
N/A
Similar Profiles
Chase WallisChase Wallis
Customer Service/Sales Administrator at Emerson CoachingCustomer Service/Sales Administrator at Emerson Coaching
Mehakveer SinghMehakveer Singh
Aircraft Diagnostic Engineer at Leonardo AustraliaAircraft Diagnostic Engineer at Leonardo Australia
Heather ArthurHeather Arthur
Food Service Worker at Hungry Jack'sFood Service Worker at Hungry Jack's
Brianne GacadBrianne Gacad
Senior Analyst & Developer, Intelligent Automation at OpalSenior Analyst & Developer, Intelligent Automation at Opal
DORINA NITADORINA NITA
Administration Manager at Peoples Group Financial InstitutionAdministration Manager at Peoples Group Financial Institution