Sophie Mucha

Delivered individualised and group-based tennis coaching for a range of age groups (children to adults) with a focus on skill development, movement efficiency and match play. Applied principles of sports coaching to improve performance and development.

Key Responsibilities:

• · Planned and delivered engaging, skill-appropriate tennis lessons for individuals and groups across various age and skill levels.
• · Developed tailored coaching plans to improve players’ technical, tactical, physical, and mental performance.
• · Conducted player assessments and provided regular feedback to support progression.
• · Promoted good sportsmanship, discipline, and teamwork both on and off the court.
• · Ensured a safe and inclusive learning environment by enforcing rules and monitoring court conditions.
• · Organised and managed competitions, match play opportunities and school holiday camps (100+ kids)
• · Liaised with parents, students, and coaches to track development and maintain clear communication.
• . Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
• . Developed strategic game plans for individual players, resulting in improved match outcomes.

Provided high-level customer service and operational support to players and members at a busy tennis centre. Responsibilities included equipment sales, racquet selection guidance, court and coaching bookings, payment processing, and inventory management. Ensured the pro shop remained clean, organised, and welcoming.

• Liaised with coaches and parents to coordinate lesson schedules and communicate session changes.
• Developed strong interpersonal, multitasking, and administrative skills in a fast-paced, client-facing environment.
• Gained valuable insight into the business and operational aspects of running a community sporting facility.

Achievements

• Took on additional leadership duties by overseeing daily operations and managing staff and customer needs in the absence of the centre manager.
• Organised school holiday camps for children between ages of 6 and 16 to develop tennis skills and improve play.

Provided high-quality customer service in a fast-paced, customer-facing environment. Duties included ticket and concession sales, point-of-sale operations, ushering patrons, conducting screening room checks, and maintaining cleanliness throughout cinema theatres and shared spaces.

• Assisted patrons with inquiries and technical issues, ensuring a safe and enjoyable experience.
• Collaborated with team members and supervisors to manage large crowds during peak periods and maintain efficient day-to-day operations.
• Developed strong communication, teamwork, and problem-solving skills while working under pressure.
• Gained valuable insight into time management, customer service, and operational logistics of a large public venue.
• Resolved escalated customer complaints diplomatically while maintaining a professional demeanour.