Hi, I’m
Sophie Mullins
Ballarat North,Australia
Summary
I am a motivated and outgoing FOH all-rounder, ready to offer great customer engagement. I am a highly competent and enthusiastic team member. I have more than 4 years experience in various fast-paced environments and am committed to working with my team to create an enjoyable dining experience for patrons.
Overview
4
years of professional experience
1
Certification
Work History
Eclectic Tastes Cafè And PantryBallarat, VIC
Waitress
07.2022 - 02.2023
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and EFTPOS to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Kept bar fridges and ingredients stocked during busy periods.
- Used ‘Now Book It’ for allocating reservations and assessing wait times/spots for walk ins.
Golden City HotelBallarat, VIC
Waitress/bartender
09.2019 - Current
Job overview
- Checked in with customers periodically to assist with additional needs or requests
- Assisted kitchen staff with garnishing meals and ran food to tables
- Set tables for small bookings and large parties/functions
- Ran functions/walked around food platters/drinks
- Seated walk-in customers and reservations
- Answered phone to take mobile orders, customer inquiries and reservations
- Took customers food and drink orders from table and register
- Proficient in use of IMPOS on tablet and computers
- Followed COVID-safe protocols
- Poured drinks including cocktails, wines, beer and spirits behind bar and took drinks to tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Prepared specialty desserts for customers for special occasions.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assisted with closing procedure and taken bar stock on my own.
Johnny AllooBallarat, VIC
Waitress
02.2022 - 05.2022
Job overview
- Opened and closed venue unassisted
- Checked in with customers periodically to assist with additional needs or requests
- Set tables for small and large bookings
- Seated walk-in customers and reservations
- Wiped down tables and mopped and swept floors
- Able to carry 3 coffees and 3 plates
- Answered phone to take mobile orders, customer inquiries and reservations
- Taken customers food and drink orders from table and register
- Use of OpenTable and POS on tablet and computer
- Stayed up-to-date on menu changes to help customers make food choices.
- Answered customers' questions, recommended items and recorded order information.
Education
Loreto College BallaratBallarat
Year 12 Completion
09.2021
Skills
- Complaint resolution
- Upselling
- Adaptability
- Food Preparation and Safety
- Liquor, Beer and Wine Knowledge
- Cash Register Operation
- Classic Cocktails
- Anticipating Guest Needs
- Complex Problem-Solving
- Energetic and Outgoing
- New Hire Training
- Clear and Effective Communication
- Private Events and Catering
- Menu Memorization
- Service Prioritization
- High-Energy and Stamina
Certification
Victorian RSA
Timeline
Waitress
Eclectic Tastes Cafè And Pantry
07.2022 - 02.2023
Waitress
Johnny Alloo
02.2022 - 05.2022
Waitress/bartender
Golden City Hotel
09.2019 - Current
Loreto College Ballarat
Year 12 Completion
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