Sophie Mullins
Palmview,Australia
Summary
Results-driven Sales Administration Officer at Allcast Precast with extensive experience in administration, customer relationship management, and sales forecasting. Proficient in generating accurate quotes and invoices, utilizing Xero and Zoho to streamline processes. Adept at building strong client relationships, negotiating favorable deals, and enhancing customer satisfaction. My proactive approach ensures efficient operations and supports consistent sales growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Administration Officer
Allcast Precast
Woombye, QLD
09.2024 - Current
- Working on Xero to generate quotes and invoices for clients
- working on Zoho to generate sales from potential leads and engage with clients.
- Lead Generation & Prospecting – Identifying potential customers through research, networking, and outreach.
- Negotiation & Closing Deals – Handling objections, negotiating terms.
- Building Relationships – Establishing and maintaining relationships with clients to understand their needs.
- Providing customers with quotes / invoices and guiding them through the buying / installing process.
- Liaising with pool installers to connect them with potential clients.
- Answering calls and emails efficiently.
Traffic Management Implementation
BTS
04.2024 - 09.2024
- Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
Administration
LEP
Forest Glen, QLD
02.2024 - 04.2024
- Provided comprehensive administrative support, including managing order schedules, coordinating meetings, and handling correspondence
- Handled daily bank reconciliations using Xero
- Maintained organized filing systems and ensured efficient document management
- Assisted in the preparation of reports and other business documents
- Managed communication channels, including phone calls and emails, to facilitate smooth information flow within the team
- Supported team members and management with various administrative tasks, contributing to the overall productivity of the office
Operations support agent
Circet
02.2022 - 01.2024
- Building and maintaining successful professional relationships with multiple clients as point of contact for their demands on the National Broadband Ireland contract
- Working with office management to improve the running of the call centre office and surpass targets on an organisational and personal level whilst providing exceptional customer service
- Updating weekly rosters
- Investigating issues with orders and working with adjacent departments to identify the most efficient methods to increase productivity and success rates
- Holding weekly team and individual meetings both in office and over microsoft teams
- Organising training and fostering communication skills across a team of agents working remotely
- Providing quality customer service, including interacting with customers and professionally handling customer complaints
- Proficiently dealt with queries and complaints across numerous phone lines and contracts
- Adhering to GDPR guidelines when dealing with customers in a helpful and friendly manner while confirming and booking appointments
- Working as a member of a team and training new members of staff across all areas of the role
- Consistently surpassed targets set for number of calls made, talk time and appointments confirm
Administrative assistant
OBW Technologies
01.2020 - 01.2021
- Working alongside a team to ensure operations run smoothly
- Inputting and maintaining accurate data in various databases or systems
- Preparing and organizing documents, reports, and data entry into new systems
- Assisting in day-to-day office tasks, such as managing calendars, scheduling appointments, and following up on invoices
- Handling phone calls, emails, and other correspondence
Education
Bachelor of Arts - Irish & sociology
The University of Limerick
01.2021
Skills
- Customer service
- Administration
- Microsoft Excel
- Sales forecasting
- Invoice processing
- Quote preparation
- Customer relationship management
- Sales reporting
- Networking skills
References
Adam Towers, Circet, +353 (085) 749 3929
Hobbies and Interests
Fitness - passionate about maintaining a healthy and active lifestyle, I engage in regular fitness activities such as strength training.
Languages
- English
- Irish
Personal Information
Driving License: Full driving license
Certification
- Traffic Management Implementation
- White Card
- traffic controller
Languages
English
Native/ Bilingual
Irish
Native/ Bilingual
Timeline
Sales Administration Officer
Allcast Precast
09.2024 - Current
Traffic Management Implementation
BTS
04.2024 - 09.2024
Administration
LEP
02.2024 - 04.2024
Operations support agent
Circet
02.2022 - 01.2024
Administrative assistant
OBW Technologies
01.2020 - 01.2021
Bachelor of Arts - Irish & sociology
The University of Limerick
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