Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Sophie Nelson

Cherrybrook,Australia

Summary

I am a motivated, enthusiastic and friendly individual. I am very keen to work with an inclusive, support and social community of people whilst studying a Physiotherapy Masters. I believe I have the right personality, patience, and personable skills to be an excellent member of the team at 'Gang Gang'.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CASUAL BARTENDER/ WAITRESS/ REGISTER OPERATOR

The Verandah Beecroft
10.2024 - Current
  • Mix and serve cocktails according to established recipes and customer preferences.
  • Maintain cleanliness and organization of bar area, ensuring compliance with health standards.
  • Provide exceptional customer service, resolving complaints and enhancing guest experiences.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

CASUAL SWIMMING TEACHER FOR KIDS/ ADULTS

Carlile
10.2021 - 06.2024
  • Strong use of leadership and communication skills, forming truthful bonds with the clients.
  • Adaptability: teaching kids with a various competency of swimming skills and ensuring teaching techniques are applicable to individuals’ capabilities.
  • Experience working with individuals within all backgrounds including who have disabilities/ autism/ learning difficulties etc.
  • Multitasking skills: simultaneously following a lesson program whilst maintaining good classroom control and managing multiple kids at once.
  • Highly interactive role; creating a supporting and encouraging environment for anxious beginner swimmers by maintaining an enthusiastic/motivating attitude.
  • Managing and dealing with individuals suffering sudden emotions by being patient and understanding, building an empathic awareness.

CASUAL WAITRESS/ REGISTER OPERATOR/STOCK ASSISTANT

Three Beans Café
12.2020 - 10.2021
  • Waitress; providing excellent customer service with a welcoming and approachable manner
  • Leadership role; training new employees
  • Highly interactive when greeting customers and responding quickly and efficiently to their requests
  • Register operator; taking orders and dealing with card and cash payments accordingly
  • Always ensuring a sanitary environment whilst working

CASUAL WAITRESS/ REGISTER OPERATOR/STOCK ASSISTANT

The Stanton Café
10.2018 - 03.2020
  • Plated and prepared, food and beverages to a high quality
  • Escorted customers to their tables, ensured they were settled and offered drink orders
  • Trained up new staff
  • Prepared and tidied up tables and counters prior to customers arrival

CASUAL WAITRESS/ REGISTER OPERATOR/STOCK ASSISTANT

Wendy’s/One More Scoop
07.2017 - 04.2018
  • Prepared and served food and beverages
  • Worked efficiently on cash register
  • Ensured a high-quality customer service experience
  • Performed cleaning duties to maintain store cleanliness
  • Trained new staff

Education

Bachelor - Exercise and Sports Science

Australian Catholic University (ACU)
12-2023

High School Certificate -

Cherrybrook Technology High School
12-2020

Skills

  • Welcoming, friendly, approachable, and calming nature
  • Strong face to face customer service skills
  • Natural ability to connect and engage well with kids, providing both support and guidance
  • Excellent active listening skills with attention to detail
  • Ability to politely welcome, engage in conversation and build rapport
  • Being patient and compassionate with people if any problems arise to help resolve with positive outcome
  • Capable of learning new techniques quickly and efficiently
  • Demonstrated service orientation; committed to assist wherever necessary
  • Reliable, prompt, punctual and trustworthy

Awards

  • Employee of the Month at The Verandah - June 2025
  • Rookie Teacher of the Year at Carlile Cherrybrook - 2022
  • Employee of the Quarter at Carlile Cherrybrook - 2022

Certification

  • SITHFAB021 - Providing responsible service of alcohol (RSA)
  • SITHGAM022 - Providing responsible gaming service (RCG)
  • HLTAID009 - Providing cardiopulmonary resuscitation
  • WWCC - Working with children check

Timeline

CASUAL BARTENDER/ WAITRESS/ REGISTER OPERATOR

The Verandah Beecroft
10.2024 - Current

CASUAL SWIMMING TEACHER FOR KIDS/ ADULTS

Carlile
10.2021 - 06.2024

CASUAL WAITRESS/ REGISTER OPERATOR/STOCK ASSISTANT

Three Beans Café
12.2020 - 10.2021

CASUAL WAITRESS/ REGISTER OPERATOR/STOCK ASSISTANT

The Stanton Café
10.2018 - 03.2020

CASUAL WAITRESS/ REGISTER OPERATOR/STOCK ASSISTANT

Wendy’s/One More Scoop
07.2017 - 04.2018

Bachelor - Exercise and Sports Science

Australian Catholic University (ACU)

High School Certificate -

Cherrybrook Technology High School

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