Sophie Nicholls
Port Hedland,WA
Summary
Results-driven Store Operations Manager with over 3 years of experience in retail management, specializing in operations, inventory control, and team leadership. Proven track record of improving store efficiency and enhancing customer satisfaction while achieving business targets and maintaining a high level of compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Operations Manager
Kmart Australia
South Hedland, Perth And Broome, WA
11.2021 - Current
- Managing store operations, including inventory control, staff scheduling, and customer service initiatives.
- Ensured compliance with all safety regulations and policies in the workplace.
- Monitored performance metrics such as sales volume, profitability and customer service ratings.
- Implemented new processes and procedures to improve efficiency within the store.
- Organized office operations and procedures, including filing systems, record keeping, data entry, cash reconciliation, and store accounts.
Customer Service Team Member
Kmart Australia
South Hedland, WA
07.2020 - 11.2021
Education
High School Diploma -
Hedland Senior High School
South Hedland, WA11-2020
Skills
- Retail Operations Management
- Team Leadership and Development
- Health and safety compliance
- Inventory Control and Loss Prevention
- Cash Management
- Payroll Management
Certification
- First Aid & CPR - 2023
References
- Mitchell Paine (Store Manager, Kmart Australia) - 0481 164 318
- Jaq Craig (Zone Manager, WA North, Kmart Australia) - 0437 208 739
Timeline
Store Operations Manager
Kmart Australia
11.2021 - Current
Customer Service Team Member
Kmart Australia
07.2020 - 11.2021
- First Aid & CPR - 2023
High School Diploma -
Hedland Senior High School
Similar Profiles
Angelina D'SilvaAngelina D'Silva
Retail Sales Associate Cashier at Kmart AustraliaRetail Sales Associate Cashier at Kmart Australia
Anthony AlamAnthony Alam
Kmart Team Member at Kmart AustraliaKmart Team Member at Kmart Australia
Rishi ManikkothRishi Manikkoth
RETAIL TEAM MEMBER at KMART AUSTRALIARETAIL TEAM MEMBER at KMART AUSTRALIA