Sophie Olejniczak

• Managed port and guest logistics for 200+ annual turnarounds at Sydney and Brisbane home ports and 400+ port calls across four ships, ensuring seamless operations and exceptional guest experiences at every port of call.
• Planned staffing and budgets for ground handlers, luggage handlers, and meet-and-greet/check-in teams, ensuring coordinated operations and seamless, high-quality guest experiences at all ports.
• Led cross-functional initiatives to optimize port logistics and internal workflows, contributing to consistently high embarkation and disembarkation guest satisfaction scores (8.5–9.5/10 across 27-vessel fleet) for Australian-based ships.
• Built and maintained collaborative relationships with government agencies, port authorities, service providers, and internal teams to ensure compliance, safety, and smooth operations.
• Oversaw guest communications regarding international travel requirements, ensuring accurate and timely information.
• Implemented process enhancements, contributing to Sydney being ranked #1 in guest service experience for two consecutive years.
• Coordinated logistics for special events, dry docks, and irregular operations.
• Managed port operations budgets, analysed financial performance, and partnered with finance teams to identify cost-saving opportunities.
• Advised itinerary planning teams on port restrictions, capacity, and operational limitations to support efficient and safe operations.

• Coordinated complex port call operations for 150+ cruise ship calls annually, ensuring smooth communication and execution across government, port authorities, and private sector stakeholders.
• Resolved operational challenges in dynamic environments, demonstrating adaptability, sound judgment, and real-time problem-solving skills.
• Managed budgets and implemented cost-saving strategies in alignment with organisational objectives.
• Built and sustained strong relationships with both government agencies and private sector partners to ensure seamless port operations.
• Led the setup of new operational sites, ensuring compliance with regulations and efficient onboarding of port services.
• Provided timely, accurate updates to ships and Principals on local regulatory changes, port charges, and operational requirements, facilitating compliance and operational readiness.
• Awarded Employee of the Month (January 2017) for going above and beyond in assisting cruise ship guests following a bus crash in Vanuatu.

• Managed inbound and outbound communications for cruise bookings across domestic, South Pacific, and international markets.
• Conducted security screening in line with company travel policies and procedures.
• Delivered professional customer service, providing detailed information on products, policies, and procedures.
• Assisted travel agencies and passengers with new and existing bookings, efficiently using cruise booking systems to manage reservations. Approximately 50 calls a day.

Details available upon request.