Sophie Olsen
Logan Village,QLD
Summary
I am hard working, dependable and passionate seeking full time employment. Whilst I have plenty of experience in customer service I am excited to pursue something new whilst still utilising skills I have obtained.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jimboomba Country Tavern
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean and safe environment to enhance the customer experience.
- Developed strong working relationships with staff.
Waitress/bar Tender
Bridge Inn Hotel
09.2022 - 05.2023
- Handled high-pressure situations with composure.
- Managed high volume of customers during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Customer Service Officer
Australian Taxation Office
05.2020 - 07.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
Education
Course Certificate - Responsible Management of Licensed Venues
Queensland Hotels Association
10.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Hard working
- Motivated
- Fast Learner
Additional Information
I have had multiple hospitality jobs between late 2021 and mid 2022 visiting and travelling to different parts of the country, any additional information required can be given upon request.
Timeline
Assistant Manager
Jimboomba Country Tavern
06.2023 - Current
Waitress/bar Tender
Bridge Inn Hotel
09.2022 - 05.2023
Customer Service Officer
Australian Taxation Office
05.2020 - 07.2021
Course Certificate - Responsible Management of Licensed Venues
Queensland Hotels Association
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