Sophie Parker
Brisbane,QLD
Summary
Dedicated and versatile hospitality professional with 15 years of experience in restaurant management, sales, customer service, and team collaboration. Proven track record of delivering exceptional customer experiences, driving team success, and maintaining high standards of quality and efficiency. Possessing a unique blend of leadership, communication, and problem-solving skills, with a passion for creating memorable experiences and building strong relationships with customers and colleagues alike.
Overview
12
12
years of professional experience
Work History
Sales Assistant
Aldi Australia
01.2020 - 10.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assist with receiving and stocking merchandise, facing shelves, and rotating products.
- Operate a cash register, process transactions, and handle customer payments.
- Maintain knowledge of products, prices, and promotions to effectively answer customer questions.
- Collaborate with colleagues to achieve sales goals, reduce shrinkage, and improve efficiency.
Gaming Attendant
The Ambassador Hotel
05.2015 - 01.2020
- Assist and provide excellent customer service to patrons in a gaming environment.
- Monitor and maintain gaming equipment, ensuring proper function and reporting issues.
- Handle customer transactions, including cash and ticket handling.
- Enforce gaming rules and regulations, maintaining a fair and secure environment.
- Provide information and answer questions about games, promotions, and events.
- Maintain a clean and organized gaming area, adhering to safety and security protocols.
- Collaborate with other staff members to ensure efficient operations.
Front of House Manager
Hogs Breath Cafe
06.2011 - 05.2015
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Implement and maintain company policies, procedures, and standards.
- Maintain high standards of quality, presentation, and consistency in food and beverage service.
- Manage reservations, seating, and waitlists, ensuring efficient table turns and minimizing wait times.
Education
Food Safety Supervisor - Retail & Hospitality
TAFE
BrisbaneCertificate II Food Processing - Hospitality
TAFE
QueenslandCertificate III Hospitality - Hospitality
Redmako
Morningside, Queensland10.2016
RSA - Hospitality
SITHFAB201
03.2016
RSG - Hospitality
SITHGAM201
02.2016
GCSE's - Secondary Education
St. Clements College
Skegness, UK07.2008
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Qualified Barista
- Opening and closing procedures
- Customer Service
- Positive Customer Engagement
- Multitasking
- Meeting Sales Goals
Additional Information
References available upon request.
Timeline
Sales Assistant
Aldi Australia
01.2020 - 10.2023
Gaming Attendant
The Ambassador Hotel
05.2015 - 01.2020
Front of House Manager
Hogs Breath Cafe
06.2011 - 05.2015
Food Safety Supervisor - Retail & Hospitality
TAFE
Certificate II Food Processing - Hospitality
TAFE
Certificate III Hospitality - Hospitality
Redmako
RSA - Hospitality
SITHFAB201
RSG - Hospitality
SITHGAM201
GCSE's - Secondary Education
St. Clements College
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