Sophie Pearce
Gold Coast,QLD
Summary
Dedicated with strong customer service skills. Experienced in cash handling, conflict resolution, and creating positive customer experiences in work environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
sea world retail
sea world
gold coast, Queensland
10.2025 - Current
- Assisted customers with purchases, product information, and general park enquiries.
- Operated cash registers and processed cash, EFTPOS, and card transactions accurately.
- Maintained store presentation by restocking shelves, organising merchandise, and keeping displays tidy.
- Promoted Sea World merchandise, souvenirs, and seasonal products, contributing to overall sales growth.
- Addressed customer questions and resolved minor complaints, enhancing customer satisfaction and experience.
- Worked collaboratively with team members and supervisors to meet daily sales targets.
- Assisted guests with viewing and purchasing ride and attraction photos.
- Operated photo viewing kiosks and printing systems to produce high-quality souvenir photos.
- Processed photo prints, frames, and digital packages for customers.
- Delivered friendly customer service while capturing photos of guests with their packages, enriching their visit experience.
spotlight
spotlight
gold coast, Queensland
06.2025 - 11.2025
- Restocked shelves and maintained inventory to ensure product availability
- Organized displays and product presentation to enhance customer engagement
- Assisted with visual merchandising in store to create appealing displays
- Leading and teaching arts & crafts workshops for children during school holidays
- Demonstrating craft techniques and guiding participants step-by-step
- Planning and setting up creative activity stations
- Managed and maintained promotional pop-up stands in high-traffic areas to attract potential customers
yo chi burleigh team member
yo chi
gold coast, Queensland
10.2024 - 03.2025
- kept toppings and frozen yoghurt separate to protect customers with allergies and enhance their safety.
- refilled and monitored yoghurt machines to ensure consistent product quality and availability.
- managed long lines during busy periods while ensuring positive customer interactions and satisfaction.
- collaborated with team members to streamline store operations during high-traffic times.
- regularly cleaned equipment, topping stations, and surfaces to meet food safety standards.
cold rock burleigh
cold rock
gold coast, Queensland
07.2022 - 10.2024
- Resolved customer complaints to enhance satisfaction
- Promoted menu items and promotions to increase sales opportunities
- Friendly customer interaction and service
- Cultivated positive in-store atmosphere to encourage repeat visits
- Operating POS (point-of-sale) systems
- Handling cash, EFTPOS, and card payments
- Processing refunds and exchanges
- Working efficiently in a fast-paced environment
- Collaborated with team members during busy shifts to ensure efficient service.
Education
year 12 Highschool
Marymount College
Burleigh Heads, QLD11-2026
Skills
- Visual merchandising
- Customer service
- Cash handling
- Customer engagement
- Team collaboration
- Time management
- Conflict resolution
- Dependable
Certification
Certificate Three in Business - 2025.
Accomplishments
Year 11 Academic Merit Award - 2025
Timeline
sea world retail
sea world
10.2025 - Current
spotlight
spotlight
06.2025 - 11.2025
yo chi burleigh team member
yo chi
10.2024 - 03.2025
cold rock burleigh
cold rock
07.2022 - 10.2024
year 12 Highschool
Marymount College