Sophie Peters
Blackburn North
Summary
I recently completed a Bachelor of Business with a major in Marketing and graduated in November 2023. I have a passion for the business industry and commenced this degree with the idea to expand my knowledge in business operations, administration, risk and change management, aiming to further refine my skills and transition into the business environment.
My career journey commenced in the fast-food industry, where I dedicated five years, in a high-pressure, fast-paced setting and eventually worked my way to the role of Store Manager. Eager to broaden my horizons, I sought new challenges at Elevate Dental, where I developed my business administrative skills. At Elevate Dental, I actively contributed to various office tasks, developing efficient administrative operations and served as the Marketing Assistant responsible for the business's social media.
I am currently employed at LeavePlus, the portable long service leave administrator for the construction industry. Here, I continue to refine my business administrative skills within the corporate landscape. My strengths lie in agility, reliability, and a consistent track record of strong organisational and time management capabilities.
I am excited to embark on beginning my career aligned with my business degree, whilst developing, learning and growing in my field of interest, and I am interested in having the opportunities within risk management.
Overview
9
9
years of professional experience
Work History
Senior Registrations Consultant
LeavePlus
01.2024 - Current
- Acted as the subject matter expert for the registrations team, providing guidance and resolutions for complex queries.
- Handled and resolved intricate cases, ensuring compliance with regulatory standards and client expectations.
- Organized and allocated workload efficiently among team members, optimizing productivity and meeting deadlines.
- Collaborated closely with the team leader to streamline processes, enhance team performance, and achieve operational goals.
- Conducted quality audits of consultant work, delivering constructive feedback to ensure high standards of output and promote growth and improvement opportunities.
- Identified and implemented continuous improvement initiatives to optimize operational processes and enhance efficiency within the team.
- Played an active role as a member of the LeavePlus Change Champion Network, contributing to organisational change initiatives and promoting best practices.
- Served as the Deputy Health and Safety Representative, assisting in the implementation and enforcement of health and safety protocols to ensure a safe working environment for all staff members.
Registration Consultant
LeavePlus
02.2023 - 01.2024
- Perform tasks including registering employers, in accordance with applicable standards, policies and regulatory guidelines.
- Interpreting and understanding legislation.
- Used critical thinking to solve problems, evaluate solutions and make decisions on employer and member cases within the team.
- Proficient in over the phone communication, providing friendly and efficient service to customers/members.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Collaborated within a team to successfully accomplish tasks.
- Engaged in cross-functional collaboration with various teams, in particular the service investigation team throughout the organisation to both enhance skills and accomplish tasks.
- Actively involved as a training mentor, offering guidance and support to new team members.
Front Office Coordinator & Marketing Assistant
Elevate Dental
01.2022 - 01.2023
- Scheduled, rescheduled, and cancelled appointments for patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct them accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills with medical software and Excel.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Increased customer engagement through social media by 30%.
- Created social media content with consistent content and tone.
- Generated interest in new promotions & provided services by managing social media accounts.
- Developed marketing content such as reels, posts, promotional materials, and advertisements for social media.
Fill Team Member
Big W Ringwood
12.2019 - 06.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Customer service skills
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
Store Manager
Red Rooster Box Hill
01.2016 - 12.2021
- Served as a friendly, hardworking, and punctual employee
- Managed inventory control, cash control and store opening and closing procedures.
- Placed and received inventory orders
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Effectively train staff
- Staff recruitment
- Remained intently responsive and committed to optimal productivity
- Performed thorough research for planning purposes.
Education
Bachelor of Business - Marketing
Swinburne University of Technology
Hawthorn, VIC11.2023
Years 10, 11 & 12 -
Box Hill Senior Secondary College
Box Hill, VIC10.2019
Year 11 -
Gymnasium Oedeme
Lüneburg, Germany01.2017
High School Diploma -
Blackburn High School
Blackburn12.2015
Skills
- Organisation and Time Management
- Teamwork and Collaboration
- Dependable and Responsible
- Problem-Solving
- Data Entry
- Flexible and Adaptable
- Interpersonal Communication
- MS Office & Excel Skills
Accomplishments
- Completed New Leaders Course - Australian Institute of Management 2024
- HSR Initial OHS Training Course - Victorian Chamber of Commerce and Industry 2024
- Completed Conflict Management Course - Australian Institute of Management 2023
- Swinburne University of Technology - Institute of Management Consultants Academic Achievement Award 2023 - Certificate of Excellence. Awarded for applying business management principles with problem-solving and design thinking, formulating innovative plans, self-evaluation of learning and development, effective communication of solutions, and contributing to a team that exceeded expectations in producing a commercial standard management report and presentation.
- Rotary Colin Couper Award 2018 - Awarded for demonstrating and recognising the hard work and efforts on student exchange in 2017, delivering high standards of charity contributions and success throughout the year spent in Germany.
Languages
German
Professional Working
Timeline
Senior Registrations Consultant
LeavePlus
01.2024 - Current
Registration Consultant
LeavePlus
02.2023 - 01.2024
Front Office Coordinator & Marketing Assistant
Elevate Dental
01.2022 - 01.2023
Fill Team Member
Big W Ringwood
12.2019 - 06.2022
Store Manager
Red Rooster Box Hill
01.2016 - 12.2021
Bachelor of Business - Marketing
Swinburne University of Technology
Years 10, 11 & 12 -
Box Hill Senior Secondary College
Year 11 -
Gymnasium Oedeme
High School Diploma -
Blackburn High School
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