Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Pike

Saint George

Summary

Hardworking individual with extensive experience in both customer oriented roles and the agricultural industry. Skilled in customer service, operating machinery, livestock care, and crop management. Consistently delivers high-quality results through strong collaboration and adaptability to changing tasks and conditions. Known for reliability, strong work ethic, and effective communication within team settings. Eager to contribute and apply ideas and experience in everyday farming operations and supporting overall productivity.

Personable and bubbly, delivers an outstanding customer service experience and works well both individually and within a team.


Overview

12
12
years of professional experience

Work History

Farmhand

Kooroon Ag Pty Ltd
11.2022 - Current
  • Operated various farm machinery including tractors, ploughs, self-propelled and tow-behind spray rigs, planters, harvester & chaser bin and more for efficient land cultivation and crop production.
  • Assisted in the construction, repair and upkeep of fences, sheds, stockyards, and other infrastructure necessary for successful farm operation.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
  • Maintained farm machinery to ensure operational efficiency, preventing downtime during critical planting and harvesting periods.
  • Safely and efficiently managed, mixed and applied various herbicides and insecticides on a large scale

Farmhand

J A Gunn & G K Pike
11.2022 - Current
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Effectively managed and implemented drought feeding rotations
  • Hand reared numerous species including lambs, kid goats, and calves on a large scale, managing feed mixes, schedules and maintaining animal health and welfare
  • Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support
  • Upheld animal care and welfare standards at all times, and performed animal processing tasks such as tagging, branding, dehorning, vaccinating, drenching and neutering in strict accordance
  • Diligently monitored livestock for signs of illness, injury and parasites and treated individuals or herds as necessary
  • Safely utilised numerous pest control methods to mitigate livestock threat from wild dogs, pigs, foxes and cats, as well as food competition from herbivorous pest species.
  • Erected and maintained fences to effectively rotationally graze stock and further mitigate against predation.
  • Safely manage, handle and apply various chemicals and poisons
  • Demonstrated ability to adopt modern farm management techniques in order to maximise efficiency and production levels on farm

Bakery Assistant

Stamford Road Bakery
03.2020 - 10.2022
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Accurately operated cash register to process customer payments.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, decorating, and packaging products.

Customer Service Supervisor

Woolworths Group
02.2019 - 11.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated flexibility and ability to work interdepartmentally, assuming roles in customer service, delicatessen, produce and stock replenishment departments
  • Assisted in the training of new staff members in various roles within the store
  • Identified and resolved rostering issues and conflicts in a manner that held the interests of both individual staff and the business as a whole as a priority
  • Demonstrated ability to transition seamlessly into additional franchise locations

Customer Service Cashier

Webster's FoodWorks
07.2013 - 02.2019
  • Maintained a clean and organized workspace
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Effectively picked online orders for customers and coordinated to address any shortages or substitutes, tailored to suit individual customers needs
  • Developed rapport with all customers, facilitating a welcoming environment and positive shopping experience for locals and one-off shoppers alike
  • Worked seamlessly between departments, adhering to food safety protocols and facilitating an efficient work environment at all times

Education

High School Diploma -

St George State High School
St George, QLD
11-2018

Skills

  • Machinery and implement maintenance & operation
  • Vast knowledge in animal care and husbandry
  • Critical thinking and problem solving
  • Hardworking and dedicated
  • Impeccable time management
  • Personable, works well with others

Timeline

Farmhand

Kooroon Ag Pty Ltd
11.2022 - Current

Farmhand

J A Gunn & G K Pike
11.2022 - Current

Bakery Assistant

Stamford Road Bakery
03.2020 - 10.2022

Customer Service Supervisor

Woolworths Group
02.2019 - 11.2021

Customer Service Cashier

Webster's FoodWorks
07.2013 - 02.2019

High School Diploma -

St George State High School

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