- Enjoy playing netball for overall physical and mental well-being and competitiveness
- I enjoy coaching my junior netball team in the Ovens and Murray League
- I enjoy going on road trips and travelling
Sophie Pitts
Myrtleford,VIC
Summary
Dynamic Customer Banking Specialist with a proven track record at Commonwealth Bank, excelling in customer relationship management and risk assessment. Enhanced customer satisfaction through personalised banking solutions and delivering excellent service. Skilled in cash handling and team cooperation, fostering a collaborative environment while resolving complex issues efficiently.
Demonstrated solid foundations in banking operations and customer relationship management. Communicated effectively with clients to provide a range of options and general advice to improve customer service and client retention. Demonstrated analytical thinking and problem-solving skills in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
06.2024 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Improved customer retention rates by providing exceptional service and resolving issues promptly.
Wait Staff Member
Bastoni Pizzeria
01.2020 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
Bachelor of Business -
La Trobe University
Melbourne, VIC01-2029
High School Diploma -
Marian College
Myrtleford, VIC10-2023
Skills
- Cash handling and management
- Branch operations
- Financial reporting
- Banking product sales
- Bank services
- Transactions
- Customer relationship management
- Teller support
- Payment processing
- Anti-money laundering
- Client onboarding
- Team cooperation
Interests
Timeline
Customer Banking Specialist
Commonwealth Bank
06.2024 - Current
Wait Staff Member
Bastoni Pizzeria
01.2020 - Current
Bachelor of Business -
La Trobe University
High School Diploma -
Marian College
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