Sophie Poke
Burnie ,TAS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a bubbly people person, that takes pride in establishing a good relationship with customers & other colleagues.
Overview
12
12
years of professional experience
Work History
Retail Assistant & Yardman
Complete Landscaping Supplies
Burnie, TAS
10.2022 - Current
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Kept up-to-date knowledge of all products available in the store.
- Rang up purchases accurately on the point-of-sale system.
- Restocked shelves with new merchandise when required.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Operated cash registers efficiently during peak hours of business.
- Answered phones promptly and directed calls appropriately.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Loaded wood onto trucks and trailers in a safe and efficient manner.
- Used forklift to move heavy bundles of wood from one area to another.
- Loaded and unloaded trucks with pallet jacks, forklifts, and overhead cranes.
- Operated a variety of heavy equipment such as bulldozers, backhoes, front-end loaders, skid steers, and excavators.
- Ensured that all loads were properly balanced and secured before transporting them according to safety standards.
Cleaner
Metro
Burnie, TAS
05.2021 - 06.2022
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Roadhouse Attendant
Highclere Road House
Highclere, TAS
12.2019 - 05.2021
- Took food and drinks to bar and table customers.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Complied with health regulations when handling food items such as hamburgers, fries and hot dogs.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Served food and drinks to customers in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
Customer Service Cashier
Sarina IGA
Sarina, QLD
04.2012 - 10.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Education
N/A
Sarina State High School
Sarina, QLD12.2015
Skills
- Loss Prevention
- Complaint Handling
- POS System Operation
- Product Merchandising
- Inventory Tracking
- Customer Assistance
- Payment Processing
- Cash Register Operation
- Complex Problem-Solving
- Product Knowledge
- Attention to Detail
- Building Customer Loyalty
- Item Ticketing and Pricing
Timeline
Retail Assistant & Yardman
Complete Landscaping Supplies
10.2022 - Current
Cleaner
Metro
05.2021 - 06.2022
Roadhouse Attendant
Highclere Road House
12.2019 - 05.2021
Customer Service Cashier
Sarina IGA
04.2012 - 10.2015
N/A
Sarina State High School
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