Summary
Overview
Work History
Education
Skills
Timeline
References
References
Generic

Sophie Poppi

QLD

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience

Work History

Property Management Assistant

Blink Property Qld
07.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Promptly responded to tenant complaints and concerns for over 200 properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Communicated effectively with owners, residents, and on-site associates.


Customer Support

Bunnings Warehouse
05.2022 - 07.2023
  • Updated and maintained current customer support database.
  • Monitored inbound calls to provide quality customer support.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Educated new sales staff on store policies and customer support operations.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.

Receptionist

Raine & Horne Real Estate
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.

Retail Assistant

House - Global Brands
09.2021 - 12.2021
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Retail Assistant

Canegrowers Mitre 10
01.2016 - 01.2020
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Ingham State High School
01.2020

First Impression Resources
01.2020

Skills

  • Clerical Support
  • Office Management
  • Scheduling
  • Technical Support
  • File Management
  • Administrative Support

Timeline

Property Management Assistant

Blink Property Qld
07.2023 - Current

Customer Support

Bunnings Warehouse
05.2022 - 07.2023

Retail Assistant

House - Global Brands
09.2021 - 12.2021

Retail Assistant

Canegrowers Mitre 10
01.2016 - 01.2020

Receptionist

Raine & Horne Real Estate

Ingham State High School

First Impression Resources

References

  • Canegrowers Mitre 10 (Manager) - Yvonne Bosworth 040763488
  • Blink Property Qld (Senior Property Manager - Carol Ward 0487 922 224
  • Blink Property Qld (Licencee) - Karolyn Brown 0406 773 513

References

  • Canegrowers Mitre 10 (Manager) - Yvonne Bosworth 040763488
  • Blink Property Qld (Senior Property Manager - Carol Ward 0487 922 224
  • Blink Property Qld (Licencee) - Karolyn Brown 0406 773 513

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