Sophie Rapp
Toowong,QLD
Summary
I have worked in the community services industry for 3 years, I have learnt valuable skills as well as life experience. My dream is to study Virology but my goal for now is to complete my Certificate III in Pathology Collection and find employment in phlebotomy. I am a experienced healthcare professional with extensive hands-on experience in providing professional care, following work polices and procedures, physical assistance, filling incident reports immediately, providing supervision and emotional support to an extensive variety of people of all ages and background. Known for collaborating effectively with medical teams and delivering reliable results. Adaptable to changing clinical needs and committed to patient safety and comfort. I have the Flexibility to be able to handle change and adapt to unexpected challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Delegate Support Services
02.2024 - 11.2024
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Adhered to company requirements for patient interactions and care standards.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Drove clients safely to social activities and appointments.
General Store Manager
Kenmore Convenience
01.2023 - 02.2024
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Personal Support Worker
Spinal Life Australia
01.2020 - 01.2023
- Provided immobile, recovering, or frail clients with support, company, and comfort
- Dispensing medications, administering treatments, and assisting with exercise routines as prescribed
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Reporting changes in the physical, mental, and emotional conditions of clients to relevant parties
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Providing support with personal hygiene, including bathroom visits, bathing, dressing, and brushing teeth
- Engaging clients in suitable activities, such as playing games, taking walks, or having conversations
- Performing basic housekeeping duties, including cleaning, laundry, and preparing meals
- Assisting clients with household finances, bills, and payments, as well as running errands
- Accompanying clients on outings and arranging transportation to medical appointments
- Providing mobility support, including assistance with walking aids and wheelchairs
- Maintaining a hygienic, tidy, and safe environment
Sales assistant
Cosmetics fragrance direct
01.2018 - 01.2019
Barista
Gloria jeans DFO Jindalee
01.2017 - 01.2018
Education
Disability
InterCare Training
8/3360 Pacific Hwy, Springwood QLD 412710-2020
Skills
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Professionalism and ethics
- Needlestick safety
- Patient identification
- Health and safety
- Medical terminology
- Paperwork processing
- Adaptability
- excellent communication skills
- Computer Skills: Experience and knowledge in MS office/word/outlook; Type 50 words per min
- Relationship building
- Documentation and reporting
- Client confidentiality
- Incident reports
- Risk assessments
- Family communication
- Elderly care
- Medication organization
- Behaviour support plans
- Disability awareness
- Problem-solving
- Customer relations
- Employee scheduling
- Stock management
Certification
- Currently Enrolled At LTT in Certificate III in Pathology Collection
- National Hand Hygiene Initiative (NHHI) Certificate
- Blue Card
- Yellow Card
- Criminal History Check - (Crime Check Australia)
- First Aid Certificate
- Open Drivers License
- NDIS Induction Modal Completion
- NDIS Workers screening Certificate
- 'Quality, Safety and You' - NDIS Worker Orientation Module Certificate
- Letter of Appreciation from Spinal Life Australia's Executive Manager Pauline Davis
Timeline
Disability Support Worker
Delegate Support Services
02.2024 - 11.2024
General Store Manager
Kenmore Convenience
01.2023 - 02.2024
Personal Support Worker
Spinal Life Australia
01.2020 - 01.2023
Sales assistant
Cosmetics fragrance direct
01.2018 - 01.2019
Barista
Gloria jeans DFO Jindalee
01.2017 - 01.2018
Disability
InterCare Training
Similar Profiles
Tracey ScurrTracey Scurr
Residential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLDResidential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
Brienne CarrBrienne Carr
Campaign Canvasser at Delegate Carrie CoynerCampaign Canvasser at Delegate Carrie Coyner
COLLEEN DOWNESCOLLEEN DOWNES
EXECUTIVE ASSISTANT at DELEGATE SOLUTIONSEXECUTIVE ASSISTANT at DELEGATE SOLUTIONS
Carleigh D'MonteCarleigh D'Monte
Certified Nursing Assistant at Creekside Transitional Care and RehabilitationCertified Nursing Assistant at Creekside Transitional Care and Rehabilitation
Sujan GautamSujan Gautam
Service Operations Analyst at The Star Entertainment GroupService Operations Analyst at The Star Entertainment Group