Sophie Read
Sydney,NSW
Summary
I am a dynamic retail management professional with extensive experience at Seventhwave Coffee & Tea, specializing in customer service and brewing techniques. Recognized for exceptional visual merchandising skills and fostering community connections, enhancing brand loyalty. Holds a food safety supervisor certification, ensuring the highest standards of cleanliness and safety practices. Proven ability to lead energetic teams and solve problems efficiently during peak demand, consistently driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager & Barista
Seventhwave Coffee & Tea
Redfern, NSW
03.2023 - 04.2025
- Assisted with accounts receivable and payable activities, including invoicing and collections.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Conducted regular physical audits of warehouse products.
- Maintained adherence to food health and safety standards in dining operations.
- Cultivated expertise in diverse coffee bean types, roasting techniques, and brewing styles.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cultivated community connections through customer engagement.
Fast Food Worker
Taco Bell
Haymarket, NSW
09.2021 - 07.2023
- Received inventory of food and beverage products to stock in designated areas.
- Ensured cleanliness and organization of customer spaces and food preparation zones.
- Handled service-related grievances with efficiency.
- Collaborated effectively during high-demand food service periods.
Pick Packer
Coles
Alexandria, NSW
04.2021 - 09.2021
- Prepared labeled packages for shipment with precision.
- Inspected merchandise for wear or defects, disposing of damaged items.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Retail Sales Associate
Priceline Pharmacy
Chippendale, NSW
02.2019 - 07.2020
- Operated point-of-sale systems accurately to process payments from customers.
- Provided personalized beauty advice and product recommendations to customers.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
Education
Bachelor of Arts and Science - Health And Political Economy
University of Sydney
Sydney, NSW01-2027
Certificate IV Interior Design - Design
TAFE NSW
NSW11-2023
Skills
- Visual merchandising
- Team collaboration
- Brewing techniques
- Retail management
- Cleanliness standards
- Energetic and enthusiastic
Timeline
Manager & Barista
Seventhwave Coffee & Tea
03.2023 - 04.2025
Fast Food Worker
Taco Bell
09.2021 - 07.2023
Pick Packer
Coles
04.2021 - 09.2021
Retail Sales Associate
Priceline Pharmacy
02.2019 - 07.2020
Bachelor of Arts and Science - Health And Political Economy
University of Sydney
Certificate IV Interior Design - Design
TAFE NSW
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