Sophie Reynolds
Glenaroua
Summary
Coming from a farming background and working in various agricultural settings, skills are obtained in livestock/ animal husbandry, some machinery operation, ability to drive a manual and ride a horse. Always eager to learn more and broaden my skill set!
Experienced food and beverage attendant, with a background in food preparation as a kitchen hand as well as customer service as a front of house staff member at Tooborac Hotel and Brewery, who is able to work independently or in a team environment.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant, Kitchen Hand
Tooborac Hotel and Brewery
Tooborac, VIC
05.2020 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Engaged in suggestive selling and other sales techniques.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Streamlined communication between kitchen and service staff, reducing order mistakes and improving dining experience.
- Enhanced food presentation by assisting with final plating and garnishing, improving customer satisfaction.
- Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
- Maintained composure and work quality while under stress.
Farm Hand
A+L Hiscock, Kurrajong
High Camp, VIC, Kilmore, VIC, Glenaroua, VIC
08.2019 - Current
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Examined animals for signs of sickness and overall herd health.
- Rotated animals between grazing areas to provide enough access to food.
- Carried out yard work with both sheep and cattle and have performed numerous tasks associated with their upkeep such as drenching, marking of lambs/calves, identifying illness and taking the appropriate action.
- Experience in shearing sheds as a roustabout
Education
Completed VCE - Biology, Health, English, Math, Accounting, Ag
Assumption College Kilmore
Kilmore, VIC11-2023
Skills
- Positive work ethic and a quick learner
- Problem-solving abilities adaptability under pressure
- Food preparation Allergy awareness
- Team collaboration
- Ingredient Beverage preparation
- Livestock birthing and insemination
- Clear communication
- Animal husbandry understanding
- Cleaning
- Dependable and hardworking
- Can drive a manual, and operate some machinery (tractor, positrack, motor/quadbike)
- Can ride a horse
Timeline
Food and Beverage Attendant, Kitchen Hand
Tooborac Hotel and Brewery
05.2020 - Current
Farm Hand
A+L Hiscock, Kurrajong
08.2019 - Current
Completed VCE - Biology, Health, English, Math, Accounting, Ag
Assumption College Kilmore