Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sophie Roberts

Waurn Ponds ,VIC

Summary

I am a reliable and compassionate support worker and retail assistant with over 7 years of experience across customer service, disability support, and running my own support business. I bring strong communication, time management, and empathy to every role, along with lived experience that gives me a deep understanding of people going through hardship. I'm looking for a new opportunity where I can contribute, learn, and grow in a supportive and purpose-driven environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Independent Disability Support Worker (Self-Employed)
01.2024 - Current
  • - Provided 1:1 support to NDIS clients in the community and home
  • - Assisted with transport, daily living, community access, and personal care
  • - Managed own scheduling, invoicing, and documentation
  • - Liaised with NDIS coordinators and managed communication with clients
  • - Built strong relationships with a wide range of clients and their families

Support Worker

All In One Support Services
01.2023 - 01.2025
  • - Supported participants with various disabilities and mental health needs
  • - Delivered care including life skills support, personal care, and transport
  • - Completed detailed case notes and monitored participant wellbeing
  • - Maintained professional boundaries and handled complex behaviours
  • (Note: Role ended in 2025. References available from other positions.)

Retail Assistant

Kmart Australia
01.2018 - 01.2023
  • - Assisted customers with purchases, queries, and product support
  • - Worked across departments including online orders, customer service desk, and store floor
  • - Restocked shelves, handled deliveries, backfill, and stocktakes
  • - Maintained high standards of presentation and team collaboration
  • - Greeted customers, helped locate stock, and contributed to positive store experience

Education

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Clonard College

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Western Heights Secondary College

Skills

  • Strong communication and people skills
  • Time management and organisation
  • Customer service excellence
  • Physical and mental resilience
  • Empathy and emotional intelligence
  • Conflict resolution
  • Scheduling, invoicing, and documentation
  • Teamwork and independent work
  • Experience with sensitive and high-needs clients

Certification

  • First Aid & CPR (current)
  • RSA (Responsible Service of Alcohol - renewal required)

Timeline

Independent Disability Support Worker (Self-Employed)
01.2024 - Current

Support Worker

All In One Support Services
01.2023 - 01.2025

Retail Assistant

Kmart Australia
01.2018 - 01.2023

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Clonard College

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Western Heights Secondary College

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