Sophie Rosee
Chermside
Summary
Retail professional with extensive expertise in sales strategies and customer engagement. Adept at fostering collaborative team environments and achieving significant sales results. Known for reliability and adaptability in dynamic retail settings, with strong skills in inventory control and problem-solving.
Overview
5
5
years of professional experience
Work History
Retailer
Ecksleys Art and Craft
02.2022 - 07.2022
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Monitored inventory levels closely, placing timely orders to avoid stockouts or overstocking issues negatively impacting profits.
- Increased sales revenue with targeted promotional campaigns and in-store events.
Concessions Worker Volunteer
Royal Queensland Art Society
02.2022 - 06.2022
- Supported inventory management efforts by accurately tracking sales and replenishing stock as needed.
- Assisted in training new volunteer concession workers on proper procedures, policies, and best practices.
- Contributed to the organization''s reputation for excellent customer service with friendly interactions while taking orders.
- Collaborated with fellow volunteers to provide exceptional service during high-traffic periods at events.
- Enhanced customer satisfaction by providing timely and accurate concessions services to event attendees.
- Expedited order fulfillment by working quickly and diligently in high-pressure situations during busy event times.
- Contributed ideas towards enhancing the overall guest experience at events leading to increased ticket sales.
- Communicated stand offerings and answered guest questions regarding orders.
- Handling and care of Artworks
- Helping in maintenance of upcoming events or exhibitions
Retail Worker
Cold Rock Ice Creamery
03.2017 - 11.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
Graduate Certificate in Museum Studies - Museum Studies
University of Queensland
Brisbane, QLD11-2023
Bachelor of Visual Art - Visual Art
University of Canberra
Brisbane, QLD11-2023
Diploma of Business - Business
Aurora Training Institute
Toowoomba, QLD11-2019
Skills
- Upselling strategies
- Goal-oriented mindset
- Customer service
- Creativity and innovation
- Customer engagement
- Friendly and helpful
- Team cooperation
- Safety and cleanliness standards
- Customer assistance
- Reliable and responsible
- Creative thinking
- Meeting sales goals
Timeline
Retailer
Ecksleys Art and Craft
02.2022 - 07.2022
Concessions Worker Volunteer
Royal Queensland Art Society
02.2022 - 06.2022
Retail Worker
Cold Rock Ice Creamery
03.2017 - 11.2019
Graduate Certificate in Museum Studies - Museum Studies
University of Queensland
Bachelor of Visual Art - Visual Art
University of Canberra
Diploma of Business - Business
Aurora Training Institute
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